Banquet Manager to serve as the lead host for our most significant celebrations. From intimate weddings to high-level corporate gatherings, you will be the primary steward of the guest experience, ensuring that every event is handled with warmth, precision, and a relentless focus on hospitality excellence.

Essential Hospitality Responsibilities

• Guest-Centric Leadership: Act as the primary point of contact for clients and guests, transforming their vision into a flawlessly executed reality with a personal, attentive touch.
• Team Mentorship: Lead, inspire, and develop a diverse team of banquet professionals, fostering a culture where "hospitality first" is the guiding principle for every interaction.
• Seamless Event Flow: Oversee the lifecycle of every function—from the initial welcome to the final farewell—ensuring that service is intuitive, professional, and timed to perfection.
• Culinary Partnership: Work hand-in-hand with our culinary team to ensure that food quality, presentation, and service flow exceed guest expectations and reflect the soul of Napa Valley.
• Ambassador of Excellence: Maintain a sophisticated presence on the floor during events, proactively identifying guest needs and resolving any concerns with grace and genuine care.
• Environment Stewardship: Ensure all event spaces are pristine, inviting, and meticulously set, creating an atmosphere that feels both luxurious and welcoming.
• Operational Integrity: Manage the logistical "behind-the-scenes" details—including staffing, budgets, and safety standards—so that the front-facing guest experience remains uninterrupted and effortless.

Qualifications for the Role

• Education: Bachelor’s degree in Hospitality Management, Event Management, or a related field.
• Experience: A minimum of three (3) years of supervisory experience specifically within luxury banquet operations or high-end event management.
• Service Mindset: A proven track record of delivering world-class hospitality and the ability to instill those values in a team.
• Leadership: Strong interpersonal skills with a natural ability to motivate others and manage complex human dynamics in a fast-paced environment.
• Flexibility: A commitment to being present when our guests need us most, including evenings, weekends, and holidays.
• Technical Savvy: Proficiency in event management software (Delphi, Social Tables, or similar) and POS systems.