Job Description

What you will be doing:

• Building and maintaining extraordinary Guest Service Standards
• Outgoing and friendly personality (good guest and associate interpersonal skills), working knowledge of food and beverage, working knowledge of Catered events, on and off property.
• Maintain close guest contact and banquet staff contact.
• Able to clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments.
• Able to make management decisions in the best interest of the hotel and the guest.
• Able to review and maintain high quality of set-up, service and follow-up for Banquet events.
• Able to accurately tally beverage consumption sheets in a timely manner.
• Able to accurately and efficiently process Banquet checks (post, client signatures, close and process).
• Able to own and follow up on requests from clients and staff.
• Able to abide by Banquet and SMI service standards.
• Able to direct multiple events at the same time.
• Able to make management decisions.
• Able to lead Banquet Servers, Housemen and kitchen personnel in teamwork.
• Able to patiently train and rigorously follow up on SMI service standards.
• Be proficient in practicing safe food handling skills – must be able to direct others in doing so.
• Other duties as assigned

Qualifications

Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Speak clearly.
• Talk easily with all kinds of people to put them at ease.
• Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
• Perform a variety of activities, changing activities frequently and sometimes without notice.
• Analyze and interpret established policies.
• Make business decisions based on banquet event orders and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, employees, and union officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing an activity.
• Good organizational skills
• Consistent follow through

Additional Information

Additional Information

Salary Range: $31.03 per hour

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sonoma Mission Inn Hotel & Spa is unable to assist with work authorization.