Job Description

Summary

The Banquet Manager is responsible for overseeing the successful execution of all banquet and group events while maintaining the highest standards of service, presentation, and operational efficiency. This role works closely with Catering & Conference Services, Culinary, Stewarding, Engineering, and housekeeping teams to ensure seamless coordination of events. The Banquet Manager leads the banquet team through clear communication, operational planning, and service leadership to deliver memorable guest experiences consistent with Fairmont luxury standards.

To assist the Banquet Director in ensuring the set-up of and maintaining the cleanliness of the banquet rooms used for banquet functions. The banquet manager must be flexible with the type of work that is needed to be done as well as hours worked including, but not limited to, mornings, nights, weekends, and holidays. The banquet manager is responsible for organizing the team to ensure all standards are met and all events are successful.

Responsibilities

Oversees all banquet staff (except kitchen.) Develop line schedules to optimize productivity and coverage. Ensure actual coverage meets guest service standards and business demands. Oversee orders of needed supplies.

Operational Leadership

• Review Banquet Event Orders (BEOs) to ensure operational accuracy, event readiness, and proper communication across departments.
• Conduct pre-shift and pre-event briefings to review event timelines, service expectations, and special guest requests.
• Monitor banquet events in progress to ensure service standards, timing, and presentation meet luxury hospitality expectations.
• Anticipate operational challenges and implement solutions proactively during event execution.

Staff Leadership & Development

• Train, coach, and mentor banquet colleagues including Supervisors, Captains, Servers, and Setup teams.
• Provide ongoing performance feedback and support professional development within the banquet team.
• Promote a positive, collaborative working environment aligned with Fairmont values.

Financial & Operational Management

• Manage banquet labor scheduling to ensure appropriate staffing levels while controlling overtime and labor costs.
• Monitor departmental supply usage including linens, equipment, and banquet service items.
• Partner with the Director of Banquets to support departmental revenue goals and operational efficiency.
• Assist with ordering supplies and managing inventory levels for banquet operations.

Interdepartmental Collaboration

• Work closely with Catering & Conference Services to ensure accurate communication of event details and client expectations.
• Coordinate with Culinary, Stewarding, Engineering, Housekeeping, and Security teams to ensure operational readiness.
• Ensure banquet spaces are properly set according to event diagrams and operational specifications.
• Assist in other F&B Departments when necessary.

Guest & Client Relations

• Serve as a visible leader during events and act as a point of contact for meeting planners and event hosts.
• Address guest concerns promptly and professionally while ensuring service recovery when needed.
• Foster positive relationships with clients to support repeat business and guest satisfaction.

Service Excellence

• Ensure all banquet operations consistently reflect Fairmont luxury service standards.
• Maintain the highest levels of professionalism, presentation, and cleanliness within all banquet spaces.
• Lead by example to create memorable guest experiences and personalized service moments.

Leadership Expectations
The Banquet Manager is expected to model Fairmont values by demonstrating respect, integrity, empowerment, excellence, and a commitment to creating an inclusive and collaborative workplace

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Speak clearly.
• Talk easily with all kinds of people to put them at ease.
• Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
• Perform a variety of activities, changing activities frequently and sometimes without notice.
• Analyze and interpret established policies.
• Make business decisions based on banquet event orders and similar facts as well as on your own experience and personal opinions.
• Work seamlessly with the general public, customers, employees, and union officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing an activity.
• Good organizational skills
• Consistent follow through

_ Education and Experience_

Approximately two to four years of Food and Beverage Supervisory experience.

** Language Ability**

• Must have developed language skills to the point to be able to: Read and understand instructions, safety rules etc.
• Write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
• Participate in discussions and debates. Speak extemporaneously on a variety of subjects.

Reasoning Ability

• Logical thinker
• Good cognitive skills
• Good analytical skills

_ Physical Demands_

• Frequent lifting and/or carrying of objects weighing up to 100 lbs.
• Requires walking or standing to a significant degree.
• Talking.
• Hearing.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.