Job Description

BAPTIST HEALTH SOUTH FLORIDA FEDERAL CREDIT UNION IS A PERFECT PLACE FOR SOMEONE LIKE YOU

If you enjoy working in a fast-paced environment helping our members with their financial matters, we invite you to apply for the position of Member Service Representative. 

We offer benefits that go along with a great career at BHSFFCU, such as: 

• Health Insurance – Eligibility begins thirty (30) days after employment 
• Health Savings Account (HSA) Employer Contribution – If employee enrolls in the HSA health insurance plan 
• GAP Medical Coverage – Eligibility begins thirty (30) days after employment
• Dental & Vision Plan – Eligibility begins thirty (30) days after employment 
• Life & Disability Insurance – Eligibility begins thirty (30) days after employment 
• 401 K Retirement Plan- Eligibility begins six (6) months after employment.  Employer match is 50% of the Employee contribution, up to 2%. 
• End of Year Profit Sharing of 3% 
• Paid Holidays 
• PTO starts accruing after ninety (90) day probation period at a rate of 6.15 hours per pay period
• Tuition Reimbursement – Eligible after six (6) months of employment. Courses must be related to BHSFFCU business operations. 
• Certifications and/or Renewal of certifications related to our industry will be paid by the Employer. No Waiting Period. 
• Employee Referral Award Program – Eligible after ninety (90) day probation period
• Length of Service Awards Program  
• Employee Birthday Gift Card – Eligible after ninety (90) day probation period

POSITION PURPOSE Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union products and services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other MSRs and management with duties as required. Serves members promptly and professionally. Assists with loan processing, servicing, and new accounts as assigned. Interviews and takes applications for loans. Prepares loan applications for credit approval and disburses approved loans.  

QUALIFICATIONS  

EDUCATION/CERTIFICATION:  

High school graduate or equivalent.  

REQUIRED KNOWLEDGE:  

A thorough knowledge of Teller and Member Service Representative operations and procedures. Basic understanding of Credit Union operations, including opening and closing accounts, loans, and certificate procedures. Understanding of Credit Union philosophy. Knowledge of basic accounting.  

EXPERIENCE REQUIRED:  

Minimum of two years of experience as a Teller at a full-service financial institution.   

SKILLS/ABILITIES:  

Excellent communication skills. Professional appearance, dress, and attitude. Solid math skills. Ability to operate related computer software, and other business equipment including calculators, copy machines money counters, and telephone. Sales and Service driven.  

ABOUT US:   

Baptist Health South Florida Federal Credit Union is a not-for-profit, member-owned financial cooperative providing financial banking services to Baptist Health South Florida employees and their families. The credit union was established in 1961 and we currently have 4 branches in the South Florida area and roving representatives that service all other locations of our growing sponsor.   

 _ WE LOOK FORWARD  TO MEETING YOU. _