Job Description
The Caffè Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffe in back-of-house (BOH), front-of-house (FOH), and full-service bar operations, as well as customer engagement areas.
Oversees daily operations to ensure that Eataly Caffè consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
Motivates, inspires, and develops team through setting clear expectations and leading by example
Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, bartender etc.
Oversees full-service bar operations
Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
Collaborates closely with the Director of Operations to develop, implement and monitor standard operating procedures
Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
Actively recruits and trains Caffè team members in collaboration with HR and Talent Acquisition teams.
Acts as a brand ambassador for Eataly, representing the store to the community and guests
Performs other duties as assigned
Qualifications
Job Requirements
Compensation: The annual compensation for this role is $80,000 - $90,000
Additional Information
Benefits and Perks