Job Description

Join us on the journey of crafting exquisite moments as a Barista, where every cup tells a story and each pour is a masterpiece. Where the aroma of freshly brewed inspiration mingles with the joy of creating delightful coffee experiences in our hotel outlets.

• Greet the guest in a prompt, courteous manner and explain available items in detail.

• Record the details of the order from the guest, repeating the order back to the guest to check for accuracy.

• Promptly and accurately input the order into the Point of Sale (POS) system to inform the kitchen/bar on the particulars of the orders being placed.

• Ensure all dietary restrictions and/or allergies are noted on the ticket and communicated with culinary.

• Prepares beverage orders to accuracy.

• Serve each guest using the proper utensils which require manual dexterity of hands and fingers.

• Assist with collecting and situating food orders from the kitchen.

• Ensure order forms are filled out daily for next day service and delivered to proper departments.

• Process cash, credit card, and charge sales for all retail and food and beverage orders.

• Balance tip slips for each server. Run financial reports, cashier reports, and end of day revenue reports.

• Prepare the cashier end of shift reports and ensure that your bank is balanced.

• Check station before, during and after shift for proper set-up and cleanliness.

• Wipe and sanitize all work surfaces, door knobs, equipment, pens, etc periodically during your shift.

• Perform side duties such as; restocking condiments, utensils, retail items, beverages, ect.

• Put away requisition/supplies from the storeroom as required.

• Assist with monthly inventory of retail items, liquor and beverages.

• Familiar with hotel layout and hours of operations for each outlet.

• Perform any cleaning tasks that pertain to the outlet.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous guest service experience preferred
• Previous point of sale system experience preferred
• Must have good cash handling skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Constant standing and sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V