BARISTA & RETAIL SUPPORT
Overview of Role:
The Barista & Retail Support role serves as an important front-line representative of Bonton Farms, creating a welcoming and hospitable experience for every guest while supporting daily operations within the coffee and retail environment. This position is responsible for preparing beverages, maintaining product presentation, supporting point-of-sale transactions, and helping ensure the retail space reflects the quality, warmth, and mission of Bonton Farms.
This role requires strong customer service skills, attention to detail, reliability, and the ability to work collaboratively in a fast-paced environment where hospitality and mission are equally important.
Key Responsibilities
Coffee & Beverage Service
Prepare coffee, espresso drinks, teas, and specialty beverages according to established recipes and quality standards
Operate espresso equipment, grinders, brewing systems, and related beverage tools safely and correctly
Maintain beverage consistency, cleanliness, and presentation standards throughout each shift
Monitor supply levels and communicate low inventory needs to leadership
Retail & Guest Experience
Welcome guests warmly and provide excellent customer service in alignment with Bonton Farms’ hospitality culture
Accurately process transactions through the point-of-sale system
Assist guests with retail product selections, merchandise questions, and general information about Bonton Farms products and mission
Maintain attractive, organized, and fully stocked retail displays
Support product restocking, labeling, rotation, and cleanliness of shelves and service areas
Daily Operations Support
Open and close assigned areas according to established procedures
Assist with daily cleaning, sanitation, and organization of front-of-house and retail areas
Monitor freshness and quality of products and communicate concerns promptly
Support inventory counts and basic product tracking as assigned
Assist with packaging customer orders and special retail requests
Team & Mission Support
Work collaboratively with coffee, café, market, and leadership teams
Represent Bonton Farms positively to guests, volunteers, and community partners
Support special events, pop-ups, and high-volume service periods as needed
Maintain professionalism, punctuality, and dependability in attendance and communication
Qualifications
Previous barista, food service, retail, or hospitality experience preferred
Strong customer service orientation
Ability to work efficiently in a fast-paced environment
Comfortable handling cash and operating POS systems
Ability to stand for extended periods and lift up to 25 pounds
Strong communication skills and attention to detail
Flexibility to work mornings, weekends, holidays, and special events as needed
Preferred Attributes
Positive attitude and team-oriented mindset
Ability to engage guests warmly and professionally
Interest in community-centered work and mission-driven service
Willingness to learn and grow within operations
Work Environment
This role operates in a customer-facing food and beverage environment and may involve standing for extended periods, frequent movement, lifting supplies, and working in indoor and outdoor conditions depending on business needs.
What Success Looks Like
Guests experience friendly, efficient, and welcoming service
Beverage quality remains consistent
Retail space stays clean, organized, and stocked
Transactions are accurate and timely
Products are presented in a way that reflects Bonton Farms’ quality and mission
Team members can rely on consistent attendance and strong shift support