Job Description

JOB OVERVIEW 

The Part Time Overnight Concierge and Resident Services Associate (RSA) will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive and professional manner.   

GENERAL DUTIES AND RESPONSIBILITIES:

• Maintain complete knowledge of rule, regulations and policies 
• Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate. 
• Announce all guests to units. 
• Become knowledgeable with building service providers, i.e., limousines, taxi, cleaners, pet services, food delivery and the like. 
• Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel and desk polished and the like.      
• Receive calls from residents for personal services and coordinate same with the RSA.  Ensure that all requests are met in a timely manner. 
• Ensure that the front desk is always covered. 
• Accept deliveries in accordance with approved policy, mail and dry cleaning and maintain logs associated with each task. 
• Receive calls from residents for maintenance or service and forward to Lori during routine business hours.  For after hour service requests, assess if the issue can wait until the next business day and log in work order on Building Link.  If appropriate notify maintenance on call to assist.  
• Maintain strict adherence to key control policy, requiring that all visitors needing a key be authorized to enter unit. Log in all key requests. 
• Ensure that all contractors have security badges before entering the building. 
• Carefully monitor all security and life safety systems and report problems to building security as well as the General Manager.   
• Provide information about local activities and events throughout the city.   
• Document all resident requests, complaints or problems immediately. 
• Complete incident reports as needed. 
• Perform duties as requested by Head Concierge and or Property Manager. 
• Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished.

EXPERIENCE:

• Possess a Wealth of knowledge about the area of which the property is located (i.e. Restaurants, transportation, events, etc.). 
• Demonstrated experience in service and hospitality. 
• Excellent communication skills 
• Take pride in their appearance, their service role, and commitment of services excellence. 
• Have outstanding communication Skills – from professional writing to eloquence of speech and body language. 
• Be able to demonstrate a proven history of reliability to a set work schedule. 
• Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals. Part

COMPANY OVERVIEW 

The Barkan Companies is a diversified group of real estate businesses with a solid record of success in property management, construction and development. Since our founding in 1964, we have been a proven leader in the real estate development and management market. Today we employ over 750 people and provide services to 187 residential communities in 7 states. Our Boston based companies with regional offices in Providence, Hartford and Washington DC, deliver outstanding client service with an uncompromising focus on quality. Our commitment is to provide the highest level of property management available. We routinely invest in the resources to maintain our position as the leader in third party management services.  

Barkan is looking for a dedicated and talented individual who can contribute their skills in a collaborative environment in service to our clients. In return, Barkan offers highly competitive compensation and some of the best benefits in the industry. Barkan is an equal employment opportunity employer.  

We offer a competitive salary, comprehensive benefits package, to include health, dental, vision, life insurance, long & short-term disability, paid vacations, a 401K match. BMC is a Drug Free Workplace. 

Please note that job offers are contingent upon passing a background check and drug test. 

Job Type: Part - Time