Barker and Sons Plumbing has been providing Orange County with reliable service since 1983. We believe in quality without excuse and doing the job correctly every time. That’s why our loyal customers keep on keeping on and why our team is always growing. We know that a true commitment to excellence comes from having the best people on board. That’s why our team is a tight-knit bunch that appreciate each other, commit to ongoing training, and feel appreciated when they go the extra mile. You could be part of it all and get rewarded for it too; our Service Manager roles offer a competitive salary of $85,000K - 120,000K (DOE) on top of a great bonus opportunity. We’re also committed to taking care of our team’s health and financial wellness, with company-sponsored medical, dental, vision and life insurance, and a 401K with generous company match (5%). If that’s not enough, you’ll be provided with a company truck, tablet, uniform, and lots of paid time off. Most importantly, you’ll become part of a warm and welcoming family and have fun together—just check out our customer reviews to see how much they’ve grown to love us! Responsibilities: • Teach and demonstrate Barker & Son’s service model process to incoming technicians. • Implement weekly ride-along training sessions. • Supervise and ensure proper execution of the sewer sales process by all camera technicians. • Recruit, train, and mentor field technicians. • Collaborate with Dispatch to ensure that work assignments align with field performance. • Participate in daily meetings to review data and communicate daily objectives. • Facilitate induction of new technicians. • Evaluate critical data with the Operations Manager and provide targeted coaching and feedback. • Drive team performance to reach company goals. • Work with the Operations Manager to create a weekly meeting schedule with predetermined content for a 90 day period. • Meet on a regular basis to review key performance indicators, performance management, and employee development plans. • Identify any gaps in performance for apprentices and technicians and create training programs to close them. • Determine adequate staffing and retention models to meet customer expectations. • Act as a link between customers, technicians, and staff to ensure that service issues are addressed appropriately. • Train, develop, and hold staff to exceptional performance standards. • Motivate technicians towards their goals. • Ensure that sales, invo Qualifications: • At least five years of experience in service management, preferably in-home services, auto or a related field. • Demonstrable ability to motivate and develop team members on a personal and professional level. • Record of providing exemplary customer service. • Knowledge of how to help drive team performance to reach set business objectives. • Eye for detail and the capacity to juggle multiple tasks while presenting a professional image in a fast-paced environment. • Demonstrated capacity to lead and mentor a team with existing success in producing high-functioning teams. • Exceptional communication and interpersonal skills. • Technical understanding of plumbing systems is advantageous. • Consciousness of safety regulations and compliance standards. • Proficiency in Microsoft Office and similar service management software. • Ability to comprehend and use financial and operational data to make sound decisions. • High School Diploma or GED required; additional technical or trade school knowledge is preferred. • Neat, professional looks. • Willing to pass a background check and drug test. • Valid driver’s license from California with a clean driving record. Compensation: $85,000 - $120,000 yearly

• • Teach and demonstrate Barker & Son’s service model process to incoming technicians. •
• Implement weekly ride-along training sessions. •
• Supervise and ensure proper execution of the sewer sales process by all camera technicians. •
• Recruit, train, and mentor field technicians. •
• Collaborate with Dispatch to ensure that work assignments align with field performance. •
• Participate in daily meetings to review data and communicate daily objectives. •
• Facilitate induction of new technicians. •
• Evaluate critical data with the Operations Manager and provide targeted coaching and feedback. •
• Drive team performance to reach company goals. •
• Work with the Operations Manager to create a weekly meeting schedule with predetermined content for a 90 day period. •
• Meet on a regular basis to review key performance indicators, performance management, and employee development plans. •
• Identify any gaps in performance for apprentices and technicians and create training programs to close them. •
• Determine adequate staffing and retention models to meet customer expectations. •
• Act as a link between customers, technicians, and staff to ensure that service issues are addressed appropriately. •
• Train, develop, and hold staff to exceptional performance standards. •
• Motivate technicians towards their goals. •
• Ensure that sales, invo