Job Description

We are currently in need of representatives for our clients call center in the city of La Habra

1st shift

4 days during the week and one weekend day

temporary position 4+ months

Hourly Rate: $19.00/hr.

Paid Weekly!

ESSENTIALS FUNCTIONS:

• Must answer phones promptly, efficiently, and in a courteous manner to ensure the customer feels their concerns are being heard
• Exhibiting active listening skills throughout the entire shift as detailed information must be collected from the customer
• Provide a “complete” customer service experience. This will entail helping the customer from the very first time they call in and follow through with a resolution for the best possible outcome for the customer and for Howard’s
• Work closely with the any company or person necessary to gather all facts related to any customer issues and resolutions
• Must follow company procedures when resolving customer issues.
• Must work as an effective team member when fellow co-workers need additional help
• By using a Point of Sales systems, the Customer Service Agent enters/processes sale order exchanges and modifies sales tickets, including but not limited to: o Change delivery dates o Change customer address and/or phone numbers o Change model numbers and sale prices o Add or remove product warranty o Add or change warehouse/driver instructions o Accept customer payments and balance daily deposit log
• Constantly communicates with internal and external customers both orally and written