Job Description

CUSTOMER SERVICE REPRESENTATIVE (South Plainfield, NJ)

JOB PURPOSE

To work as an employee of Daniel Barros - State Farm insurance agent assisting in providing quality service to customers and assisting with the agent’s marketing efforts.

EXPERIENCE AND KNOWLEDGE

• Experience in customer service and retail sales desirable.

• Experience with popular computer software desirable.

• Knowledge of personal lines insurance products desirable.

SKILLS/ABILITIES

• Ability to learn and apply product and customer knowledge to professionally service and assist in the marketing of agency products.

• Ability to create and maintain business relationships with prospects and policyholders.

• Goal oriented: highly motivated and resourceful to achieve results.

• Strong listening, oral, and written communications skills.

• Initiative and self-reliance: make decisions in a timely manner and take necessary actions without direction from others.

• Problem solving ability: apply and balance conceptual and analytical thinking.

• Ability to pay close attention to detail and accuracy.

• Proven track record of trustworthiness and dependability.

• Ability to organize and act on several activities concurrently.

JOB RELATED TRAINING COURSES, LICENSING, AND PROGRAMS

Successfully complete all company, state, and federal requirements (licenses) to market and service designated insurance agency products and continue to be licensed in good standing is required.  Agency will provide assistance and reimbursement for all requirements.  Licenses are not required for customer service position but encouraged.

DUTIES AND RESPONSIBILITIES

• Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.

• Prepare forms, policies, and endorsements when required.

• Provide service to the public and policyholders in a pleasant and courteous manner.

• Contact prospects and current policyholders for sales appointments.

• As directed by the agent, work compliant computer systems to update information in customer databases used by the agent.

• Meet customer service goals and assist with marketing goals as directed by the agent.

• Perform other related duties as assigned by the agent.

HOURS

FULL-TIME: MONDAY - FRIDAY 9AM-5PM

PART-TIME: Flexible scheduling

Company Description

State Farm Insurance Agency located in South Plainfield, NJ.