Job Description

• Provide warm, professional, engaging, and personalized beverage service.
• Welcome and acknowledge guests promptly while anticipating their needs.
• Maintain complete knowledge of all Pool Lounge food and beverage offerings.
• Prepare cocktails and beverages according to established recipes and presentation standards.
• Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, and non-alcoholic beverages.
• Assist guests with beverage selections and provide thoughtful recommendations.
• Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations.
• Maintain knowledge of glassware, ingredients, garnishes, preparation methods, and presentation standards.
• Open and properly serve wine and champagne when required.
• Follow all applicable Louisiana alcohol regulations and responsible beverage service procedures.
• Monitor guest consumption and exercise appropriate judgment regarding alcohol service.
• Accurately process guest checks and payments according to hotel procedures.
• Maintain proper cash-handling and credit-card procedures.
• Maintain cleanliness and organization of the bar and surrounding poolside service areas.
• Coordinate with Servers, Barbacks, Runners, Hosts, Culinary, and leadership to ensure seamless service.
• Assist with VIP guests, cabana service, special occasions, private events, and hotel functions.
• Monitor guest needs and communicate requests or concerns promptly to leadership.
• Maintain awareness of poolside guest comfort and promptly communicate safety or operational concerns to appropriate hotel leadership.
• Maintain knowledge of Fairmont New Orleans amenities, outlets, events, and local attractions.
• Participate in pre-shift meetings, beverage tastings, training, and departmental meetings.
• Assist with opening and closing duties, inventory, stocking, cleaning, and side work.
• Follow all food safety, sanitation, health, and pool-area safety procedures.
• Maintain a polished appearance consistent with Fairmont New Orleans standards.
• Uphold Fairmont's luxury hospitality standards and New Orleans sense of place.
• Perform additional duties as assigned.

Qualifications

• Previous bartending experience preferred.
• Luxury hotel, upscale restaurant, resort, pool, cocktail bar, or lounge experience strongly preferred.
• Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages.
• Excellent communication and interpersonal skills.
• Strong guest service and relationship-building abilities.
• Previous POS and cash-handling experience preferred.
• Alcohol awareness certification preferred.
• Food safety certification required or ability to obtain.
• Ability to remain polished and composed in a high-volume environment.
• Ability to work outdoors for extended periods in warm and humid weather.
• Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must meet applicable Louisiana requirements for alcohol service.

Additional Information

All your information will be kept confidential according to EEO guidelines.