Job Description

For over 37 years, Bassman Blaine has hands-on experience in all facets of the home furnishings industry. We offer unparalleled quality, service, selection, professionalism, and value. We continue to have the most timeless, cohesive and on-trend collection of product lines in the industry with all your furniture, lighting, and décor needs covered.

Our growing organization is looking for an experienced customer service associate to support our internal and external customers. This fast-paced environment offers an exciting opportunity to be part of a highly successful team. The ideal candidate will be highly detail-oriented and have the ability to enter large data sets into multiple databases. This person will be highly energized and a team player.

CUSTOMER RELATIONS ASSOCIATE JOB DESCRIPTION

RESPONSIBILITIES

Professionally handle incoming requests from customers and ensure that issues

are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access, and fulfill customer needs through various methods (email, proprietary systems, and phone). Provide quality service and support in a variety of areas including, but not limited to:

• Order entry for multiple product lines from multiple sales sources

• Initiating, filing, and overseeing claims on behalf of customer

• Responding to requests for price quotes

• Data entry

• High level of collaboration and teamwork.

• Troubleshoot customer issues over the phone.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• Strong written and verbal communication

• Responsible for compiling and generating reports as they relate to customer experience surveys

• Responsible for maintaining a high level of professionalism

REQUIREMENTS*

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Detail-oriented
• Ability to communicate clearly and professionally, both verbally and in writing.
• Have a pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.
• 1+ years of experience in a customer service capacity required.
• Proficiency in Excel

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations: Face masks are currently required to be worn by all employees, customers, and guests inside our facilities; routine professional cleaning to sanitize all areas; hand sanitizer stations; practicing social distancing.

Ability to Commute/Relocate:

• Irvine, CA 92614 (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No