Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

About the Role:

We are looking for a Customer Service Leader to join our team at Bath Flip in Londonderry, NH. As a leader in the home renovation industry, we are dedicated to providing exceptional service to our customers, and we need someone who shares our passion for customer satisfaction to lead our customer service team.

Responsibilities:

Assist customers with inquiries, product, and order processing mainly over the phone

Provide excellent customer service through in-person interactions

Upsell and cross-sell products to meet sales targets

Process payments and transactions accurately

Schedule jobs and services with strong followup skills

Resolve customer complaints and issues in a timely and professional manner

Handle escalated customer inquiries and issues

Monitor and improve customer service processes and procedures

Train and onboard new customer service team members

Ensure customer satisfaction and retention

Requirements:

Previous experience in a customer service leadership role

Excellent listening and phone skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to work in a fast-paced environment

Proficiency in customer service software and CRM systems

About Us:

Bath Flip has been a trusted name in home renovations for over 15 years. Our customers love us for our attention to detail and dedication to quality craftsmanship. Our employees love working here because we value teamwork and provide opportunities for growth and development.