Bay Aging is seeking a full-time Quality Operations Administrator for the Care Transitions Program. Great customer service and excel skills are needed for this key opportunity. This program is key to ensuring safe and effective transfers in the movement of patients across the care continuum, serving as the bridge between the professional staff of a care setting (e.g., hospital) and patient and/or family. The Quality Operations Administrator will ensure quality improvement, compliance, and utilization of internal and external software to support operation of the Bay Aging, EVCTP and VAAACares Care Transitions programs. Will be expected to provide leadership and or support to other program staff with various “as needed” projects. Will also be required to attend and complete evidence-based programing models of care to understand the role of the Health Coach. The Quality Operations Administrator reports directly to the Director of the Care Transitions program. Benefits include Health, Dental and Vision Insurance, 401k Retirement Plan, Paid Leave-Annual, Sick, & Holiday, Employee Assistance Program, after 6 months life insurance and long term disability insurance, and more. Occasional remote work opportunity available. 98% of Bay Aging staff are proud to work here. Come Join Our Team! Apply today. ESSENTIAL FUNCTIONS • Train internal and external field staff, perform audits, monitor performance, and implement strategies to ensure positive outcomes and highest quality service. Trainings may be in-person or virtual. • Monitor and assist staff with work progress and strategies. • Assist with staffing requirements, coordinate hiring and training new staff. • Assist with the development of policies, training manuals, and other tools to promote efficiency, quality assurance and cost management. • Systems and Procedures – Assist with daily/weekly/monthly reporting and tracking as required by partners, complete record auditing, assist with developing spreadsheets to analyze data • Assist with the development of support plans for implementation; reevaluate best practices and assist with the implementation of new applications as needed to support growth, quality improvement and procedures for daily operations. • Expert Resource: act as an expert frontline resource for health coaches, management, MCOs, hospitals, AAAs and other partners on topics relative to database application, data collection/entry, billing, and reports. • Promote a strong work culture by acting as a role model within and outside the agency. KNOWLEDGE, SKILLS AND ABILITIES The VAAACares Quality and Performance Coordinator will possess excellent communication and interpersonal skills to accomplish the objectives across multiple entities both within and outside Bay Aging. The position requires working knowledge of VAAACares programs and a familiarity with the health care industry. • Relies on extensive experience and judgement to plan and accomplish goals while performing a wide variety of tasks. • Working knowledge of health care industry, caregiving, chronic disease management, certification in the care transitions intervention and other evidence-based models of care. • Decision making – decides priorities and hierarchy of tasks in project planning and implementation of the essential functions of the job. • Excellent verbal, written and computer literacy a must. • Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness and efficiency. • Adapts to changing organizational priorities. • Ability to plan, coordinate, and implement specific activities across loosely aligned entities, build alliances and working relationships with entities that normally are competitors who must work together to advance the goals of the program, track, analyze, evaluate, and react to data to exceed the financial and care improvement goals of the program. WORKING ENVIRONMENT Office-based position with the opportunity for occasional remote work from home. Minimal physical requirements (ability to lift 15 lbs., walking and climbing stairs) with some travel for training(s) and interface with external field staff, partners, stakeholders and required conference, trainings, and meetings. Some overnight or weekend travel may be required. MINIMUM QUALIFICATIONS • Bachelor’s degree or equivalent preferably in the health science administration, health care field, care coordination or at least three years of experience in healthcare. • Familiar with a wide variety of community resources. • Superior Excel skills a must. Proficiency with Outlook Scheduling, Zoom, Power Point and other software applications for tracking and data analysis • Must possess a valid driver’s license and relevant certifications FLSA status: This is an exempt position. Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work. Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.