JOB SUMMARY Ensure all Bay Transit passengers have a safe and timely ride to meet their transportation needs to work, retail, legal, medical, educational or recreational facilities. Report to the Regional Transit Operations Supervisor. ESSENTIAL FUNCTIONS

1. Coordinate ride with passengers : Take incoming calls for ride requests and make calls to confirm the ride.
2. Schedule rides into RouteMatch : Check existing schedule and ensure optimal routing of buses to identify appropriate pick-up and drop-off time for the riders.
3. Communicate with bus drivers and dispatcher (20%) throughout the shift to meet last minute requests for rides and changes on the road (weather, roadwork, etc.).
4. Provide ride: occasionally provide a ride to a stranded passenger using Bay Transit vehicle.
5. Operational duties : On-going communication with drivers during the shift; handle the daily changes to scheduled routes (e.g. cancellation, add-on). Coordinate backup and roadside assistance in case of a vehicle breakdown. Modify routes to take into account local road conditions.
6. Administrative duties: Prepare drivers’ manifest for the next day. Complete own time card accurately every day. Record tracking information such as start/finish mileage for each bus, cash/tickets collected. KNOWLEDGE, SKILLS AND ABILITIES Relies experience with the software and knowledge of the service area to plan and schedule rides for clients . Performs a number of repetitive tasks. Works closely with dispatcher and drivers to accomplish goals. Decision making- Handles daily scheduling responsibilities for the position’s designated service area . Refer to supervisor when there is an incident with a vehicle on the road or a passenger, and when there is a significant disruption to the transportation routes. Working knowledge of:

• Phone systems and two-way radio
• Scheduling software e.g. RouteMatch.
• Microsoft Office programs (e.g. word processing, spreadsheet, e-mail). Ability to:
• Communicate verbally over the phone/radio clearly, even under stress or difficult circumstances.
• Be organized and methodical about each task
• Have a positive attitude while dealing with riders, and drivers.
• Read a map
• Establish and maintain effective working relationships with co-workers.
• Cover the work of other scheduler or dispatcher when assigned by supervisor.
• Work a flexible schedule during Monday through Friday. WORKING ENVIRONMENT Office-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs). None of the essential functions of the position can be performed virtually. MINIMUM QUALIFICATIONS Experience in customer service positions. Must possess a valid driver’s license. FLSA status: This is a non-exempt position. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties. Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.