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Options Counselor

Bay Aging

Options Counselor

Gloucester, VA
Paid
  • Responsibilities

    JOB SUMMARY One-stop resource for community services and resources available to senior citizens and disabled adults. Point of entry for all Bay Aging and related services. Responsible for Service Coordination and Case Management processes for clients eligible under programs which may be funded in full or part by Bay Aging and related community partnerships. Reports directly to Director, Community Living Programs. ESSENTIAL FUNCTIONS

    1. Home visits (50% including travel time): Performs home visits, assessments & options counseling services using assessment tools as necessary or required. Advises clients and families of the services and resources available to support them through the aging in place or disability process. Develops comprehensive care and/or service plans for each client. Responsible for implementation of referrals made on client’s behalf. Advocates for client and families. Ensures regular follow-up; adjusts care plan & services as needed.
    2. Office work (30%): Follow up on referrals and service implementations for clients. Maintains, updates and monitors clients’ confidential information, services and file notes in data base program as required. Performs fiscal duties as required under Veterans Directed-Home & Community Based Services program. Maintains accurate records of expenditures, schedules & generates monthly reports as required; responsible for satellite office administration as assigned.
    3. Community Outreach (20%): Provides information, assistance and referrals to clients, families and community partners as needed. Performs duties as Care Transitions Coach as required. Attends local community & resource network meetings; Represents Bay Aging as assigned at public presentations, health fairs, community outreach events, etc. Maintains strong network connections with faith-based and other charitable groups, social services and health providers within local community to keep informed of aging and disability programs, services and funding options. Maintains Adults with Disabilities Resource center for clients, families and community. DECISION MAKING
    • Performs a range of tasks and duties independently, without direct supervision. Relies on experience and judgment to plan and accomplish goals, advocate for clients, families, community partners.
    • Maintains travel schedule and related expense reports. Organizes and prioritizes schedule and duties independently.
    • May be responsible for supervising the work of intake staff and others as assigned.
    • Provides regular reports and updates to supervisor in conflict resolution if warranted.
    • Responsible for processing of applications for Emergency Service Funding requests in assigned service area with some limited approval authorization as determined by supervisor. KNOWLEDGE Has knowledge of:
    • HIPAA regulations
    • Microsoft Office programs (e.g. word processing, spreadsheet, PowerPoint, e-mail). Other computer programs as related to job performance.
    • General Medicaid & Medicare eligibility criteria;
    • Bay Aging corporate policies and procedures;
    • Use of agency data base systems – training provided, as needed.
    • Stays current in the knowledge of the profession, community resources and funding opportunities available to seniors and disabled adults. Utilizes knowledge in advocacy of client needs.
    • Maintains certifications and other training as required under agency policies or as mandated by program guidelines. ABILITIES
    • Prioritize needs and actions to advocate on client’s behalf, manage agency resources.
    • Detail oriented – maintain schedule, services, communications & advocacies for clients.
    • Establish and maintain trusting relationships with clients and their families in all circumstances
    • Interact and work well with other agency departments, staff & employees.
    • Maintain ongoing relationships with other professionals, medical providers and contractors on behalf of Agency.
    • Public relations & marketing – Good communication skills both orally and in writing; through reports, newsletters, file notes and correspondence; composed and comfortable in public speaking arenas.
    • Work in and away from the office, including community events as assigned.
    • Self-starter – Work under pressure or crisis situations; easily adapts to changes. WORKING ENVIRONMENT Office-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs). Requires regular independent travel around the area served by Bay Aging. Approximately 20% of the essential functions of the position can be performed remotely. MINIMUM QUALIFICATIONS Requires Bachelor’s degree in the social work, human services or medical fields preferred. Have 3 or more years of experience working with seniors, disabled adults, human services or general case management field. Criminal History background check required. Must possess a valid driver’s license and proof of current PPD test & Flu vaccinations.. FLSA status: This is an exempt position. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work. An Equal Opportunity Employer (EOE)