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IT Applications Administrator

Bay Area Legal Aid

IT Applications Administrator

Oakland, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Duties:

    · Provides highly complex programming and support functions to support a Hybrid-cloud computing model as needed to facilitate day-to-day business application use in a distributed network environment.

    · Provides second-level end-user support for the most complex end-user application administration requests and requirements.

    · Analyzes and resolves application data problems and leverages analytical tools to identify and document any trends to drive proactive problem resolution.

    · Communicates with end-users and third-party vendors to obtain requirements for major projects and application updates.

    · Works closely with vendors to resolve issues and manage deployments.

    · Documents processes and procedures.

    · Directly supports BayLegal end-users at the office or remote work site.

    · Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems.

    · Provides training on approved hardware and software applications.

    · Performs all other related duties as required.

    · Track, update and resolve end-user support requests via BayLegal’s Salesforce ticket-tracking software.

    · Travel to BayLegal offices.

    QUALIFICATIONS AND ABILITIES

    · Bachelor’s degree, or an equivalent combination of education and experience.

    · At least 5-7 years of experience in providing technical support, managing networks, enterprise systems and cloud application services.

    · Expert knowledge of Microsoft Office 365, Cloud computing, specifically Salesforce CRM software, and DocuSign.

    · Working knowledge of Microsoft Active Directory, Windows Server technology Microsoft Windows 10 computers, and security systems.

    · Manage multiple projects simultaneously while maintaining high-level customer service standards.

    · Hands-on, results-oriented problem solver with excellent time management skills.

    · Strong interpersonal skills, positive attitude, and an ability to work collaboratively and independently with a dynamic team.

    · Humility in working with colleagues and clients across the spectrum of diversity, including race, ethnicity, gender identity, sexual orientation, socio-economic status, immigrant status, religious identity, physical and mental disabilities, and/or limited English proficiency.

    · Excellent customer service orientation, professionalism as a core competency.

    · Excellent writing and presentation skills for crafting effective messages and instructions for diverse professional non-IT end-users.

    · Demonstrated ability to safeguard sensitive information and work with professionalism and integrity.

    COVID-19 REMOTE WORK: Due to the COVID-19 Pandemic, all BayLegal employees are currently working remotely from home. While BayLegal has implemented detailed health and safety protocols to minimize risk of exposure and have an evolving plan for reopening our local offices, we anticipate remaining primarily remote at least throughout the rest of 2020. All employees are expected to be able to primarily work remotely from home until BayLegal determines it is safe to reopen offices. All employees are issued BayLegal computers, provided with appropriate supplies and BayLegal covers reasonable work-related expenses. BayLegal has implemented and continues to explore additional technologies to make working remotely as efficient and connected as possible. All employees receive a flat-rate monthly amount to cover the use of personal IT equipment, including internet and home office. Due to the COVID-19 crisis and its impact on personal lives, BayLegal is open to providing flexibility regarding work schedules and part-time or full-time employment to the extent feasible for the position.

    APPLICATIONS: BayLegal thrives on our diversity and we are proud to be an equal opportunity employer. We are committed to building a culturally diverse workplace and strongly encourage women, persons of color, LGBTQ individuals, veterans, persons with disabilities, and persons from other underrepresented groups to apply.  Review of applications will begin immediately and continue until the position is filled. Please send the following materials to jobs@baylegal.org, and reference “Applications Administrator” in the subject line of the email:

    ·       Cover letter including responding to question below (does not need to be limited to one page).

    ·       Resume.

    ·       Writing Sample.  (Please provide a writing sample of instructions for non-IT end-users.  Choose an application of your choice).

    ·       3 references

     AS PART OF YOUR COVER LETTER, PLEASE ADDRESS THE FOLLOWING:

    BayLegal's clients are low- and very low-income members of our communities. They include persons of color, LGBTQ individuals, working poor, seniors, veterans, people with disabilities and persons from other underrepresented groups. To ensure our organization is best serving these populations, BayLegal strives to promote an evolving set of behaviors and attitudes amongst our staff, as well as policies that enable us to work effectively in all cross-cultural situations, with clients, with our coworkers, and with the community. We see this as a commitment to enhance the provision of our services to all clients; to raise the level of positive client outcomes; and to create an inclusive and respectful workplace in which differences are acknowledged and valued.

    How do you think your personal background or experiences, professional or otherwise, have prepared you to serve our client base effectively and to contribute to our commitment to humility, inclusion and diversity? Feel free to think broadly about your response to this question, applying various aspects of your life and personal experiences.

     

     

    Company Description

    Bay Area Legal Aid (BayLegal) removes legal barriers to health, safety, and stability through representation, legal advice and information, referrals, community education, and advocacy for low-income individuals and families throughout seven Bay Area counties. As a regional anti-poverty civil law firm that has been serving our local communities since the 1960s, we are committed to working alongside our clients and community partners to address inter-generational poverty and social inequality. We have built upon our origins as separate neighborhood legal services organizations into a regional non-profit law firm with over 150 employees. We practice in multiple legal substantive areas to help our clients protect their livelihoods, their health, and their families. BayLegal works to prevent domestic violence and sexual assault, increase economic stability, protect consumers, expand access to healthcare, and prevent homelessness. Our clients include the working poor, families with children, foster youth, seniors, immigrants, veterans, individuals impacted by the criminal and juvenile legal system and persons with disabilities. By serving clients at a wide range of access points, including our six regional county offices, community-based advocacy clinics and intake points, and nationally recognized legal hotlines, BayLegal has a unique viewpoint to identify patterns of illegal practices and barriers to our clients’ rights in need of broader advocacy and potential impact litigation. BayLegal strives to create equitable access to resources and services to build a foundation from which our clients can thrive. BayLegal strives to address the immediate crisis an individual or family may be experiencing and the underlying and compounding legal issues that create barriers to long-term stability and opportunities. We believe that all people should be treated with respect and have the resources they need to meet their goals. To that end, we engage in civil legal representation, social work, community collaborations, and systemic advocacy, in partnership with the communities we serve. BayLegal’s Alameda County Regional Office is based in Downtown Oakland and serves low-income residents of Alameda County in a range of safety net legal issues. The Alameda office staff, including attorneys and administrative staff, focuses on defending the rights of and advancing the interests of low-income individuals and communities in Alameda County by providing civil legal services to people experiencing homelessness or housing instability, domestic violence, economic insecurity, and legal barriers to employment and stability due to engagement with the criminal legal system. The Alameda County Regional Office staff works closely with other BayLegal regional teams, including the Youth Justice, Consumer Protection, Health Consumer Center and SSI Advocacy teams, to ensure coordinated legal and social services for clients. Our Alameda office has strong local partnerships and innovative projects, including a medical legal partnership working closely with local medical clinics and dedicated partnerships to serve veterans and their families.