Role IT Executive Support Service Desk Analyst Location San Jose, CA Duration 7+ Months Responsibilities Serve as a point of contact for the executive leadership team and the executive assistants who support them. Establish trust and maintain a high level of discretion for all Executive Support activities. Create and execute detailed plans around executive-level projects andor tasks. Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues. Serve as an escalation point for our global service desk team. Perform installations, replacements, upgrades, and other hardwaresoftware related tasks as needed. Create and contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles). Provide hands on training on IT rollouts to executives and executive admin teams. Proactively seek out projects to improve the support experience. Provide AudioVideo support for high-priority Events and Meetings. Provide AudioVideo content editing and creation. Travel, on occasion to provide technical support. Provide 24 x 7 support in an on-call rotation. Skills 2+ years of experience in Enterprise Executive Support. 4+ years of experience troubleshooting Windows Mac OS, Apple iOS and Android. 4+ years of experience working directly with Executive and Director level employees. Audio engineering experience Video content editingcreation Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365. Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication). Keywords Education Bachelor's degree in Computer Science, a related field or equivalent experience. Thanks Regardshellip. Description Description Description Description Description Description Description Description Description Description Description Description Bayone Shivam Arora mailto BayOne Solutions Inc. www.bayonesolutions.com httpwww.bayonesolutions.com