Position Product Analyst Location San Bruno, California Duration 6 Months Description Production Support Issue Management Manage end to end Bug management support in Product Operations, Last Mile delivery team Support to implement strategic process improvements in production support and issue management Support to identify areas that can be automated, and work on small project like automated reporting, JIRA dashboards, etc. to improve efficiency in bug management process Identify areas that lack good documentation and work on building robust playbooks Support to manage a small team of resolution analysts on their day-to-day tasks Further details on E2E Bug Management process Support Issue Intake from field teams Derive detailed understanding of issue with field reporter, and build steps to reproduce the issue for eng teams Identify quick solutions, none-issues or correct path to resolve by reviewing design documentation, recent launch documentation etc. Learn the system architecture and identify correct area of the issue to work with eng team for resolution Monitor Issue Progress across teams Work with multiple eng teams to ensure issue resolutions stay on track within aligned SLAs and escalate to leadership when needed Collect necessary data from fieldtoolsother teams to gauge impact of the issue and derive a priority level Setup weekly meetings with key stakeholders to monitor progress Maintain Issue Tracking across teams Maintain E2E Issue log to periodically report progress to key stakeholders Maintain SLA reporting and report SLA breaches to leadership Preferred Skills Prior experience in working on JIRA Prior experience in managing end to end process Prior experience in working with cross-functional teams from, field teams to engineering teams Prior experience in strategic process improvement projects and creating automation tools About Last Mile Delivery team Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of their home. The Product Operations team plays a critical role by enabling tech solutions and working closing with the field to power this goal. As a part of this team, you will have great opportunity to directly impact customers. Thanks Regardshellip. 1599167399223.png Shivam Arora 925-399-0623 mailto httpswww.linkedin.cominshivam-arora-821344159 httpswww.linkedin.cominshivam-arora-821344159 BayOne Solutions Inc. www.bayonesolutions.com httpwww.bayonesolutions.com