Humanizing Healthcare on Demand.

BayPLS revolutionizes healthcare by providing personalized services to both corporate entities and individuals. Our services are characterized by a compassionate and friendly approach that sets us apart from the rest.

Our client base includes government agencies, hospitals, nursing homes, medical research companies, pro sports teams, as well as individuals seeking healthcare services at their homes or workplace.

About BayPLS

Bringing the Laboratory to you & humanizing healthcare on demand. BayPLS provides blood draws, covid tests, covid vaccines, in home or at work, for both personal and corporate needs. We have been providing these services to the Greater Bay Area since 2017.

**
**

Position Summary:

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong technical background, along with solid IT support experience and working knowledge of Salesforce. This is an excellent opportunity for a motivated IT Support Specialist to grow their skills and take their career to the next level. We offer a challenging and dynamic work environment, as well as opportunities for growth and advancement within our company.

Essential Duties and Responsibilities:

• Provide support and serve as the primary point of contact for all internal users with IT support issues, which includes hardware, software, and network issues.
• Effectively onboard new hires by configuring hardware specific to their role and ensuring they have access to all necessary software systems.
• Manage all IT assets, including hardware and software inventory, and ensure compliance with IT policies and procedures.
• Develop and maintain IT protocols.
• Troubleshoot and resolve technical issues related to Salesforce, performing system configurations and customizations in Salesforce as needed.
• Collaborate with cross-functional teams to identify and implement new features and process/system improvements.
• Provide technical support and guidance to internal users on how to effectively use internal software platforms, such as Salesforce.
• Continuously improve technical knowledge and stay current with industry trends and best practices.
• Provide excellent customer service.

Qualifications:

• +5 years of experience in an IT support role
• Strong understanding of IT infrastructure, including hardware, software, and network systems
• Strong understanding of Salesforce architecture, system configurations and data models
• Excellent problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple tasks effectively
• Positive, can-do attitude and fast learner
• Experience with call center/IVR tools such as Amazon Connect, Net2Phone and/or Twilio strongly preferred
• Salesforce certifications a plus
• Experience in a laboratory, hospital and/or clinical environments a plus

PHYSICAL DEMANDS/WORKING ENVIRONMENT

• Hours and days may vary depending on operational needs but are generally Monday through Friday 8:00am - 5:00pm.
• Standing or sitting for long periods of time may be necessary.
• Some lifting (up to 40 pounds) may be necessary.

Up to 90% of the time operating computers and other productivity machinery

Compensation : $91,500-$115,000

Benefits include but are not limited to:

• Competitive compensation

• PTO accruals

• Comprehensive health coverage, including medical, dental, and vision

• Wellness and mental health resources, including Employee Assistance Programs (EAPs)

• 401(k) plan with match opportunity after 6 months of employment

Equal Employment Opportunity

Bay Area PL Services (“BayPLS”) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.