Job Description

Job Description

Title:

Clinical Applications Specialist / Trainer

Date:

2/12/2024

Reports to:

General Manager / Director of Clinical Services

FLSA Classification:

Exempt

Department:

Operations

Pay Range:

$70,000 -$80,000 + Vehicle allowance $400 per month

Application Deadline:

2/29/2024

Benefits:

Paid time off, holiday pay, medical, dental and vision insurance, HSA, FSA, EAP, short term and long-term disability, voluntary life and accident insurance, and 401k. Benefit premiums are a combination of employer and employee paid.

Where to apply:

careers@comtelsys.com

ZipRecruiter.com ,Indeed.com

Location:

Sunnyvale, San Jose, CA 94089

Job Purpose:

The Clinical Applications Specialist/Trainer (CAS) is the facilitator between the customer, the project installation team and the technical services department. This position facilitates the clinical workflow aspects of the solution provided to the customer and will conduct customer needs assessments, track project status and train the end users. Clinical Applications Specialist will be responsible for assisting in the pre-sale needs assessment as well the implementation and training for the on-going use of the solution.

Duties and Responsibilities:

• Responsible for any and all System workflow responsibilities on the project
  • Schedule and conduct Needs Meetings
  • Needs Assessment / Programming Documentation
  • Other Documentation as required.
• Responsible for any and all Training responsibilities on the project
  • Develop/Coordinate all Training handouts.
  • Develop/Coordinate End User Training Manual
  • Develop/Conduct End User Training Sessions
  • Other Documentation as required.
• Serve as the point of contact for The Technical Services and Project Management team regarding system functionality specific to each project.
• Work with the Project Manager to obtain schedule and milestone dates for the project and work to meet those dates. Demonstrate ability to accomplish assigned tasks on schedule.
• Send weekly email updates to the Operations Project Manager on each project.
  • Next steps on projects
  • Pending issues
  • Training / Concerns / Schedules
• Position yourself as a consultant to both internal and external customers.
• Demonstrate thorough understanding of Beacon Communications’ policies, procedures, and guidelines.
• Overnight travel, as necessary.
• Demonstrate understanding of Beacon projects and focus on continued skill development in all areas.
• Arrive for work on time, dressed in a professional manner acceptable for the work to be performed.
• Other leadership duties as assigned.
• Realizing that customer relations and customer satisfaction is our primary goal, perform in a professional manner demonstrating courtesy and respect to Beacon customers.
• Superior customer service skills to deal with both internal and external customers.
• Must be responsible, self-motivated, self-starter, personable, well-organized.
• Ability to manage multiple tasks simultaneously.

Other Duties:

· This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Required Skills & Abilities:

• Proficiency in the use of personal computers including such programs as MS Word, Excel, Visio, Access, PowerPoint and Outlook.
• Demonstrate effective troubleshooting and problem isolation skills.
• Ability to “think on your feet.”
• Ability to effectively communicate with customers in stressful environments.

· Exemplify Beacon Core Values of, Customer Service, Communication, Teamwork, and Integrity.

· Knowledge:

o Superior knowledge and understanding of clinical applications such as Nurse Call Systems.

o Health Care Clinical Application experience a definite plus.

o Teaching or Training Experience a definite plus.

· Skills and Abilities

o Demonstrated ability to Train and communicate effectively with multiple types of end-user customers.

o Demonstrated ability to communicate effectively in difficult situations with employees with various personalities and emotions.

o Must understand implicit instructions and react favorably in all work situations. Must be mentally adaptable and flexible in dealing with a variety of people. Is frequently called upon to handle difficult situations and be held accountable for project outcomes.

o Strong “team player”

o Must be able to communicate providing verbal feedback in a professional manner.

Education, License and Experience:

· Education:

o High School Diploma or approved equivalent.

· Experience:

o Three years of experience in a health care facility or teaching position is desirable.

Physical Requirements:

· Requires prolonged sitting, standing, some bending, stooping, and stretching. Requires manual dexterity and eye-hand coordination for data input.

· Occasionally lifts and carries items weighing up to 20 pounds.

· Job sites will have a variety of environmental factors including but not limited to noise, dust, and temperature changes.

· Work environment can be an office environment, medical facility, educational facility, or a customer site under construction, renovation, or warehouse space.

· Must maintain a clear background check in order to satisfy customer jobsite badging requirements.

· Must be willing to submit to all vaccinations and screening tests required for customer jobsite badging protocol.

· Consistent, reliable, and timely attendance

· Maintain a clear drug and alcohol screening protocol.

· Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements:

· 20 -30% Travel required as needed.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Company Description

For over 25 years, Beacon has actively shaped the ever-growing industry of critical communications. We provide innovative and intuitive technology solutions for a wide range of industries and purposes, from audio/visual and security systems to fully comprehensive IT and operational solutions.

Comtel System Technology Inc. our California division located in heart of Silicon Valley. Comtel has been serving the Northern California area for over 30 years. Comtel specializes in advanced systems for: Hospital and Healthcare Facilities, Educational Complexes, as well as Industrial and Commercial Facilities.

Our team is dedicated to providing the highest quality solutions, most knowledgeable professionals and comprehensive warranties in the industry. Accurate, reliable communication systems are essential for saving and improving lives. Our goal is to keep organizations connected, resulting in increased safety, reduced operation costs, improved profitability, improved customer loyalty and overall satisfaction.

We proudly serve healthcare, education, commercial and government organizations in Colorado, California, Minnesota, Wisconsin, Montana, Wyoming, New Mexico, Nebraska, South Dakota, and North Dakota. And we're rapidly expanding to serve more states across the United States.

Company Description

For over 25 years, Beacon has actively shaped the ever-growing industry of critical communications. We provide innovative and intuitive technology solutions for a wide range of industries and purposes, from audio/visual and security systems to fully comprehensive IT and operational solutions.\r\n\r\nComtel System Technology Inc. our California division located in heart of Silicon Valley. Comtel has been serving the Northern California area for over 30 years. Comtel specializes in advanced systems for: Hospital and Healthcare Facilities, Educational Complexes, as well as Industrial and Commercial Facilities.\r\n\r\nOur team is dedicated to providing the highest quality solutions, most knowledgeable professionals and comprehensive warranties in the industry. Accurate, reliable communication systems are essential for saving and improving lives. Our goal is to keep organizations connected, resulting in increased safety, reduced operation costs, improved profitability, improved customer loyalty and overall satisfaction.\r\n\r\nWe proudly serve healthcare, education, commercial and government organizations in Colorado, California, Minnesota, Wisconsin, Montana, Wyoming, New Mexico, Nebraska, South Dakota, and North Dakota. And we're rapidly expanding to serve more states across the United States.