Job Description

IN OFFICE! !  Near the Airport, Temp to Hire. Please call 919 294 0126 if you feel you meet these qualifications!

· Exhibits ability to learn and apply new skills to support business development.

· Takes responsibility for actions and outcomes and is able to persist despite obstacles. Demonstrates dependability in difficult circumstances and shows a sense of urgency about getting results.

· Produces work that is accurate and reliable in an efficient and timely manner. Able to be alert and concentrate on routine work details as well as organize and maintain a system of records. Able to follow detailed procedures and ensure accuracy in documentation and data. Establish high standards and measures and be able to meet quality expectations despite pressing deadlines.

· Impresses customers with exceptional service and continually searches for ways to improve processes. Understands and anticipates customer needs, wants and issues. Able to demonstrate a high level of service delivery and do what it necessary to ensure customer satisfaction.

· Ability to analyze problems or procedures, evaluate alternatives and select the best course of action while exhibiting judgment and a realistic understanding of issues. Uses logic to solve difficult problems, even when dealing with emotional topics, and looks beyond the obvious.

· Stands by a decision, despite second-guessing or disagreement from others. Assess a situation, takes quick action and makes an optimal decision even with limited information.

· Clearly expresses ideas and thoughts, both written and verbally, as well as exhibits good listening and comprehension. Keeps other adequately informed about issues affecting the business.

· Proactively tries to build effective working relationships with other people and foster an ethical work environment. Works effectively with others and responds positively to situations that require cooperation, courtesy and tact. Values divers work styles, approaches and thoughts. Treats others with dignity and respect.

· Facilitates a positive and productive team-oriented environment and is able to share due credit with co-workers. Encourages collaboration among peers, solicits opinions from co-workers and supports group decisions. Can find common ground and solve problems for the good of all.

THIS ROLE WILL BE THE PRIMARY CONTACT FOR THE ASSOCIATION DIVISION FOR ASSOCIATIONS THAT ARE PART OF THE EMPLOYEE’S PORTFOLIO. THE INDIVIDUAL WILL BE RESPONSIBLE FOR A RANGE OF DUTIES RANGING FROM KNOWLEDGE OF DETAILED ASSOCIATION ACCOUNTING INFORMATION TO ESCALATION RESOLUTION. SPECIFIC DUTIES INCLUDE:

· Prioritize day-to-day work assignments and shifting business demands to meet company service levels and customer needs.

· Process lockbox payments, identify problem transactions, submit resolution tickets with financial institution and take appropriate steps in accounting system to correct misapplied payments.

· Research missing and problem homeowner payments submitted by association division and provide detailed information on the transaction in response.

· Enter beginning balances for in-coming associations.

· Open new bank accounts with financial institution for new associations and ensure that accounting system is properly setup. Track funds due from previous management company.

· Close bank accounts for out-going associations within the established business timeline. Work with other departments to create initial funding checks and final checks for the out-going associations and ensure all deactivation processes are completed correctly.

· Complete monthly bank and account reconciliations for all associations in assigned portfolio within the established business timeline. Ensure the accuracy and completion of financial reports before being turned over to the Community Association Manager (CAM) for review.

· Process monthly auto-drafts, monitor and administer payment plans drafts.

· Complete general ledger reclassification.

· Track investment accounts and maintain maturity dates for associations as applicable.

· Meet with association board or designated representatives when requested to review financial reports and answer questions.

· Special accounting projects or other duties as assigned by supervisor.

REQUIREMENTS:

· Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Knows a wide range of standard and non-standard procedures and methods and understands how to apply them in a wide range of situations.

· Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

· Exercises independent judgment within a critical time frame in resolving service issues such as resource allocation. Identifies and takes ownership of problems on the team or in the department. Proposes solutions applicable to the scope of immediate responsibilities. Is self-directed, requiring little supervision. Reports frequently to management and seeks approval for actions impacting operations at a departmental or broader level. Erroneous decisions or failure to achieve results has the potential to have serious impact on business operations and relationship with customers. Determines methods and procedures on new assignments. May be informal team leader.

· Two-year college degree in business or related field, or equivalent business/office experience preferred.

· At least two years' experience in accounting or a related field. Bachelor's degree in accounting, finance, or equivalent experience. Knowledge of accounting processes and advanced mathematical skills. Proficient in Microsoft applications. Proven ability to handle multiple projects simultaneously. Ability to read and analyze financial reports. Homeowner Association industry experience preferred.