Job Description

Beacon Telecom, Inc. is currently looking for a Senior Level Avaya Engineer to assist our service team with design, implementation, and diagnostic support for Avaya Aura Enterprise Solutions and Applications.  While the majority of work required from this position may be conducted remotely, candidate must be able to travel approximately 25% of the time as well as ability to pass a federal background check. 

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Assist Service Department with post installation customer support and maintenance
• Assist Sales Teams with solution design and architecture
• Assist Implementation team in deployment of Avaya products and solutions
• Administer, maintain, and troubleshoot advanced configurations on Avaya Aura platforms
• Interpret and resolve customer technical issues
• Maintain accurate accounting of service order notes including time entry and work performed

Company Description

Beacon Telecom is a leading provider of next generation business unified communication solutions- including voice, data, video, mobility, Cloud and Managed Services. Beacon Telecom has been a leading provider of Unified Communications for over 25 years. As an Avaya Diamond Business Partner, Beacon Telecom is accredited with the highest level of product certifications, industry expertise, and customer satisfaction in the industry. Our Partnership with Avaya enables us to bring together the right information at the right time and in the right context, enabling businesses to improve efficiency and quickly solve critical business challenges. Our solutions are uniquely tailored to meet the needs of our diverse customer base, empowering the customer with the knowledge and flexibility to decide what works best for them. Our main objective is to outfit our customers with the solution that is ultimately right for them, regardless of the device, locations, or media they choose. The most critical component to the success we have achieved as a company is our top down commitment to service, ensuring our customers systems continue to operate at optimal levels after the sale. From our headquarters in Canton, Massachusetts we provide service to an international customer base including clients represented in technology, law, emergency services, and both local government and federal agencies. Beacon Telecom is an authorized service provider for federal government agencies under the GSA contract 47QTCA21D005R, Avaya Federal GSA schedule GS-35F-0156V and MHEC F05 and Massachusetts State Contract ITT46. Industry Recognition Beacon Telecom is consistently recognized as an innovative industry leader and has achieved accreditations including: • Avaya Diamond Business Partner • Avaya Partner in Customer Excellence • Expert Specialization in Enterprise Unified Communications • Expert Specialization in Mid-Market Unified Communications • Expert Specialization in Mid-Market Contact Center