Role: Field Operator
Location: Anaheim, CA
Type: Full-Time
Reports To: Regional Field Operations Manager
Job Overview: Bear Robotics is one of the leading companies in our field while carrying out our mission to transform the future of work in the hospitality industry by automating repetitive tasks and helping people provide outstanding service. We are hiring a talented Field Test Operator professional to join our team. If you're excited to be part of a winning team, Bear Robotics is a great place to grow your career.
Responsibilities and Duties:
- Collaborate closely with support engineers in troubleshooting and resolving problems.
- Interact with customers regularly to find out user experience.
- Develop standard procedures for field testing tasks.
- Evaluate operational performance and recommend improvements if needed.
- Test the prototype product to determine its acceptability and recommend modifications if required.
- Ensure all test records are logged and available for future reference.
- Maintain testing equipment and supplies in safe and good working conditions.
- Assist product development, production, and marketing activities.
- Write test proposals for sufficient test coverage.
- Record test results accurately.
- Conduct the product tests to predict performance or maintenance issues.
- Identify failures and develop efficient solutions to minimize the failure rate.
- Perform root cause analysis to determine reasons for product failures and develop corrective actions.
- Perform product verification and validation tests before delivery.
- Document all issues and corrective actions accurately for future references.
Qualifications:
- Technical background in computer science, software engineering, electrical engineering, or robotics engineering
- Experience with the Linux Terminal
- Ability to read and edit code
- Great troubleshooting skills and able to work under pressure
- Availability on weekends for on-call support
- Great customer service skills
- Have a clean driving record
- Ability to travel to other office and customer locations.
- Ability to lift 80 lbs.
- Must have a drivers license and a clean driving record
About Us:
- We are Bear Robotics, a team who has worked hard on developing our amazing robot Servi. Since starting in 2017, our culture of fun, collaboration, and smart ideas has catapulted us to the ~100 people at Bear Robotics you see today. We never stop looking for the brightest minds to help us solve big problems in the hospitality industry.
- As a startup, Bear Robotics provides the opportunity for personal development, cross-functional growth, and building up expertise in your field. We pride ourselves on communicating ideas rapidly, and achieve this by keeping our hierarchy flat and meetings to a minimum. People who come up with the best ideas and initiatives are rewarded in our employee bonus program!
- Servi autonomously shuttles food from the kitchen out to customer tables and then brings the dishes back for cleaning, but has no plans to stop there! Our goal is to become the number one company in the world for hospitality robotics. Servi is already in kitchens around the world, and we are on the cusp of mass distributing our robots. Apply today to join the Bear team!