Job Description
JOB FAMILY SUMMARY:
The Network Engineer works with members of the management and IS staff to provide accurate and timely resolution of all user problems as they relate to Company computing systems, and exhibits positive and helpful service delivery toward end-users in an effort to achieve the goals and objectives of increased user satisfaction and productivity.
JOB RELATIONSHIPS:
Position reports to the Director of Technical Operations.
SUPERVISORY RESPONSIBILITIES:
None
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
The following are exemplary essential job duties and responsibilities and are not intended to represent an all-inclusive listing of related essential functions of the position
PERFORMS DEPARTMENT DUTIES IN A TIMELY AND EFFICIENT MANNER:
(1) Responsible for developing, documenting, and maintaining of enterprise level network architecture.
(2) Responsible for network security administration.
(3) Responsible for maintenance and security of directory services.
(4) Responsible for design, installation, maintenance, and security of highly available and reliable wireless networking within client facilities.
(5) Development of appropriate cabling standards.
(6) Monitoring and auditing compliance with physical cabling standards and addressing non-compliance with staff and management.
(7) Maintains, secures, and support company’s LAN/WAN environment.
(8) Configures, tests, troubleshoots, and maintains LAN/WAN equipment and related services
(9) Identifies, diagnoses, and resolves network problems.
(10) Monitoring backups, audit logs, server logs, network usage, utilization, and provides recommendations accordingly.
(11) Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly where the network connects to the Internet.
(12) Monitoring the use of the web by employees and providing reports and recommendations to management.
(13) Developing proactive maintenance plans and problem resolution for escalated incidents or problems.
(14) Providing training, mentoring, and technical support for users with varying levels of IT knowledge and competence.
(15) Create and maintain comprehensive documentation for all implemented networks.
(16) Identifies, recommends, procures tools required to enhance user productivity within the department and the user community.
(17) Maintains a current documentation for knowledge sharing.
(18) Perform tier 2 and 3 support as escalated by the Desktop team, customers, and complete respective incident documentation.
(19) Participates in mentoring and knowledge sharing with other Information Services staff at all levels.
(20) Participate in 24x7 on-call rotation.
(21) Acts as a backup and shares certain server related responsibilities.
(22) Designs, recommends and implements plans to allow delegation of appropriate administrative rights to tier 1 and tier 2 support staff (subject to appropriate management authorization).
(23) Enforces EPIC’s change management, configuration management, and release management procedures for ISO layers 1-4 devices.
(24) Driven commitment to excellence and team success.
OTHER WORK AS REQUIRED/REQUESTED
May be assigned special project or other assignments and work tasks that are generally within the scope and level of the position, and relative to the need for flexible Company operations.
MINIMUM & PREFERRED QUALIFICATIONS:
EDUCATION/TRAINING
MINIMUM: High School diploma or equivalent.
PREFERRED: Bachelor’s degree or advanced degree in Information Systems or Computer Science from an accredited university.
Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of these positions.
EXPERIENCE
MINIMUM: WITHOUT A DEGREE – Five (5) to ten (10) years progressive technology experience, with five (5) years prior experience providing tier 2 & 3 incident and problem resolution. Network administration in a corporate environment with at least 500 end users
WITH A BACHELOR’S DEGREE – Three (3) to seven (7) years progressive technology experience, with three (3) years prior experience providing tier 2 & 3 incident and problem resolution. Network administration in a corporate environment with at least 500 end users;
Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of these positions.
CERTIFICATION(S)
CCNA, CCDA or higher certification preferred
Vendor-specific Hardware and Printer certifications preferred
DRIVER’S LICENSE
Valid California driver’s license required including proof of personal vehicle insurance coverage and insurability under the company’s insurance carrier standards.
SKILLS, KNOWLEDGE & ABILITIES
Excellent written and verbal communication skills. Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency. Maintain a high degree of confidentiality over all matters in the course of business. Ability to anticipate needs and solve problems. Ability to successfully uphold and improve the established customer service standards and Company Mission Statement.
Demonstrated knowledge of network of network design and implementation for ISO layer 1 thru
Knowledge of IP networking and troubleshooting.
Hands-on experience implementing and administrating Windows Server 2000/2003 environment:
Basic to intermediate project management skills;
Strong technical aptitude and ability to research and solve complex issues independently.
Ability to effectively communicate issues and resolutions to all levels of the organization.
Ability to maintain confidentiality with sensitive customer and internal information.
Working knowledge of TCP/IP
Working experience utilizing SNMP-based network monitoring and management systems.
PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, stoop, bend, kneel and crawl; use hands or fingers to hold or feel objects; use small tools, or controls; and, talk and hear. Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus. The employee is regularly required to lift and or move 25 pounds, occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. The noise level in the work environment is usually moderate.
Company Description
Beaver Medical Group is one of the largest medical groups in Southern California with many services located on-site. Over 200 physicians, along with other medical professionals including Optometrists, Physical Therapists, Nurse Practitioners, Physician Assistants and Health Educators practice in 25 specialties. OUR MISSION is to deliver exceptional quality healthcare management, professional and support services with a firm commitment to excellence, integrity and innovation, making a lasting difference in the lives of patients and our communities. We collaborate with medical groups and health care providers, offering expertise and insight to meet their unique challenges. Our patient services are built on a foundation of compassion, trust and respect. We strive to build an outstanding team, offering opportunities for growth, recognition and reward in an environment of open communication, trust and mutual respect. Our services will grow and improve as we create value for our investors and provide mutual benefit for our partners.