About The Villa Health
The Villa Health is an integrative care practice dedicated to helping individuals restore balance in mind, body, and spirit. We believe true health begins from within, and our mission is to support each person’s path to wellness through compassionate, personalized care.
Our practice offers a welcoming, inclusive environment for all. With a team of skilled professionals, we combine evidence-based practices with holistic approaches to address the whole person, not just their symptoms.
At The Villa Health, we’re committed to helping people reconnect with themselves and feel their best, physically, mentally, and emotionally.
About the Role
The Billing Support Specialist is a key member of The Villa Health’s administrative and revenue cycle team. This position ensures accurate, timely, and compliant billing processes across outpatient behavioral health services. The role involves insurance verification, claims submission, payment posting, denial management, and responding to patient billing inquiries.
This role requires hands-on experience with outpatient behavioral health billing and a strong working knowledge of reimbursement processes for commercial insurance, Medicare, Medicaid, and other government-sponsored programs. By maintaining accurate billing operations and compassionate patient support, the Billing Support Specialist helps sustain The Villa Health’s mission of providing integrative, patient-centered care.
This role is perfect for someone who thrives on detail, enjoys problem-solving, and wants their administrative skills to directly improve access to mental health care.
What You’ll Do
Billing & Insurance Processing
Verify patient insurance eligibility and behavioral health benefits.
Ensure claims are prepared, submitted, and tracked accurately to support timely reimbursement.
Review, correct, and re-submit denied claims.
Post payments, reconcile accounts, and resolve discrepancies.
Support coding accuracy by reviewing provider documentation.
Patient Billing Support
Answer billing and insurance questions with empathy and professionalism.
Generate patient statements and follow up on balances.
Collaborate with patients on payment plans.
Uphold strict HIPAA compliance in all billing and financial communications.
Documentation & Reporting
Maintain billing records and reports within the EHR and practice management systems.
Stay updated on payer rules, behavioral health billing policies, and state/federal regulations.
Prepare billing and financial performance reports for leadership review.
Collaborate with administrative and clinical staff to ensure complete and accurate billing documentation.
Team & Culture
Participate in staff meetings, training, and compliance reviews.
Contribute to a respectful, inclusive, and collaborative culture.
Support continuous improvement of billing workflows and procedures.
What We’re Looking For
Solid knowledge of outpatient behavioral health billing workflows and requirements.
Experience billing for commercial insurance, Medicare, Medicaid, and government sponsored programs.
Familiarity with CPT, HCPCS, and ICD-10 coding for behavioral health services.
Excellent attention to detail, organizational, and problem-solving skills.
Effective communication skills for working with patients, payers, and internal teams.
Proficiency in EHR systems, billing software, and digital communication platforms.
Ability to maintain confidentiality and professionalism in all interactions.
Required
High school diploma or equivalent required.
Documented experience in outpatient behavioral health billing, including commercial insurance, Medicare, and Medicaid payers.
Working knowledge of HIPAA, insurance verification, and claims processes.
Experience with EHR or practice management systems.
Nice to Haves
Bachelor’s degree in healthcare administration, business, or related field.
Advanced, demonstrated experience with behavioral health revenue cycle management.
Familiarity with Washington and Oregon State Medicaid and regional payer systems.
Professional certification such as CPB (Certified Professional Biller) or CMRS (CertifiedMedical Reimbursement Specialist).
Bilingual or multicultural experience in a healthcare environment.
Work Environment
Hybrid schedule (mix of in-office and remote).
Professional, private workspace required for remote work.
Reliable high-speed internet and video/audio technology required.
Frequent computer use; occasional lifting up to 15 lbs.
Benefits Include:
Paid Time Off
Paid Sick Leave
Individual Coverage Health Reimbursement Arrangement
Flexible Schedule
Hybrid Work Schedule
Equal Opportunity Employer
At The Villa Health, we are committed to fostering an inclusive, respectful, and supportive workplace where all team members feel valued and empowered to succeed. We celebrate diversity and are proud to be an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military or veteran status, or any other legal protected characteristic. All employment decisions are based on qualifications, merit, performance, and organizational needs.
We believe that diverse perspectives strengthen our ability to provide the highest quality care and enhance the experience of both our patients and our team. We are dedicated to creating a work environment where everyone is treated with dignity and respect.
If you need assistance or an accommodation due to a disability during the application process, please contact a member of The Villa Health Leadership Team.