Job Description

The Behavioral Health Case Manager (BHCM) serves as a member of a multi-disciplinary patient care team for NATIVE HEALTH’S Behavioral Health Department. The BHCM provides case management services that support the treatment goals of the patient's care plan. The Behavioral Health Case Manager represents the company in a professional and positive manner to enhance and promote the core values and mission of NATIVE HEALTH, always exercising the utmost discretion, diplomacy, and tact in customer interactions.

KEY ACCOUNTABILITIES:

1. Provides non-intensive case management services in support of Behavioral Health patients and providers.
2. Supports the behavioral health program and its team members.
3. Engages in quality improvement and quality assurance activities for the department.
4. Supports the organization as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of case management practices.
2. Foster a person-centered approach and maximize patient self-determination.
3. Demonstrates respect for the patient’s preferences, interests, needs, culture, language, and belief system.
4. Positive attitude and the ability to advocate for the patient’s needs.
5. Knowledge of existing social and behavioral health resources for patient care.
6. Excellent written and verbal communication skills and ability to establish rapport.
7. Good documentation skills, including detailed and accurate documentation.
8. Knowledge and understanding of mental health/substance abuse terminology.
9. Knowledge of the mental health issues of the populations served.
10. Ability to work independently with a strong sense of focus, task-oriented, non-judgmental, and a clear sense of boundaries.
11. A strong sense of and respect for confidentiality.
12. Courteous, honest, and professional always.
13. Customer service oriented.
14. Ability to plan work and execute assignments effectively.
15. Excellent computer skills with Microsoft Office and electronic health records.
16. Remain current and complete all assigned Relias trainings on time.

Qualifications

1. A bachelor’s degree in social work or a related behavioral health field is required. A master’s degree in social work or a related field is preferred.
2. Two years of relevant work experience.
3. Bilingual in Spanish is highly preferred
4. Experience working with underserved and diverse populations is preferred.

Standard Employment Requirements:

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.