Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

About Us: At The Good Shepherd, our mission is to Transform Healthcare Delivery, and our vision is "Empowering Wellbeing." We are dedicated to providing compassionate, coordinated, and culturally competent healthcare. If you share our commitment to enhancing patient outcomes and empowering individuals, we’d love to have you join our team.

Why Work With Us:

Collaborative Care Teams: Join a close-knit behavioral health and integrated care team focused on whole-person care. Your coordination makes access to mental health services possible.

Purpose-Driven Work: You’ll help patients navigate behavioral health services with dignity and clarity—bridging communication gaps and improving access to care.

Community Impact: Play a crucial role in ensuring underserved and rural patients receive timely mental health support and resources.

Growth-Minded Culture: We don’t just support development—we prioritize it. You’ll have opportunities to learn, grow, and lead within our mission-driven organization.

Your Role: As a Behavioral Health Coordinator at The Good Shepherd, you are the connector between patients and mental health care. You'll ensure that every patient feels seen, supported, and scheduled. This role blends care coordination, patient engagement, and administrative excellence to support a smooth and compassionate care experience.

Patient Communication & Navigation

Answer behavioral health-related calls with warmth and professionalism

Educate patients on behavioral health services, programs, and care expectations

Track patient concerns using our EHR system and follow up appropriately

Help patients complete necessary consents, screenings, or assessments

Referral & Scheduling Coordination

Manage behavioral health referrals from internal and external sources

Schedule initial and follow-up appointments and verify insurance eligibility

Follow up with patients on no-shows or cancellations

Care Coordination & Documentation

Ensure continuity of care across internal and external providers

Maintain accurate records in EHR and support outreach to close care gap

Administrative & Team Support

Support provider schedules and team workflows

Monitor dashboards, task queues, and assist with team huddles and improvement efforts

What We’re Looking For:

Skills

Strong communication and interpersonal skills

Ability to multitask and problem-solve in a fast-paced healthcare setting

Comfortable using EHR systems and Microsoft Office

Bilingual in English and Spanish is a strong plus

Attributes

Compassionate, organized, and patient-focused

A self-starter who thrives in team-based environments

Detail-oriented with a high degree of integrity and follow-through

Perks & Benefits:

Work-Life Balance: Enjoy a fulfilling career with a balanced work schedule that values your personal time.

Comprehensive Benefits: Access to health insurance, paid time off, and professional development opportunities.

Meaningful Impact: Contribute to a mission-driven organization that is dedicated to improving community health.