Benefits:

Competitive salary

Flexible schedule

Training & development

Job description:

Job Summary Are you a compassionate, organized individual with excellent communication skills? We are looking for a Front Desk Receptionist to join our team at Assurance of Hope Institute Inc., a trusted mental health agency dedicated to providing exceptional care and support to our clients. As the first point of contact for our clients, you will play a critical role in ensuring smooth operations and providing a welcoming environment. If you are dedicated to helping others and thrive in a fast-paced, client-focused setting, we want to hear from you This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

THIS ROLE REQUIRES PUNTACULAITY, MULTITASKING AND INTERACTING WITH CLEINTS WHO MAY BE DISTRESSED.

Greet and assist visitors in a friendly and professional manner.

Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.

Maintain organized records and files, including proofreading documents for accuracy. Greet and assist clients in a friendly, professional manner.

Manage and respond to emails on b a consistent basis.

Handle client intake, ensuring accurate collection of personal and insurance information.

Schedule and confirm appointments for clients with clinicians and therapists.

Manage a busy switchboard, answering calls, directing inquiries, and taking messages as necessary.

Submit prescriptions and manage medication requests with confidentiality and accuracy.

Maintain client files, ensuring all documentation is complete and up-to-date.

Perform general administrative duties such as filing, faxing, and handling incoming/outgoing mail.

Support the Clinical Department and other staff as needed to ensure efficient office operations.

Handle clerical duties such as filing, scanning, and organizing office supplies.

Demonstrate excellent time management skills to prioritize tasks effectively.

Should be willing to complete prior authorization on cover My Meds Portal, when necessary. (Would need to collaborate with providers, if needed).

Requirements

Associate’s or Bachelor’s degree preferred.

Previous experience in a front desk or administrative role, preferably in a healthcare or mental health setting.

Strong communication skills, both verbal and written.

Ability to maintain confidentiality and adhere to HIPAA guidelines.

Proficiency in Microsoft Office Suite and experience with scheduling software.

Exceptional organizational skills and attention to detail.

A compassionate and empathetic approach when interacting with clients.

Ability to multitask and remain calm under pressure

PREFERRED: Bilingual (Spanish/Haitian Creole)*

Job Requirements:

Three Days weekly (9:00am - 5:00pm) and Every Other Saturday (9:00am - 5:00pm).

If you are a motivated individual looking to contribute to a dynamic team while enhancing your professional skills, we encourage you to apply for the Front Desk Receptionist position.

Job Type: Part-time