Job Description

The Behavioral Health Front Office Receptionist is responsible for providing excellent customer services while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, collecting payment from patients, and other clerical duties. The Behavioral Health Front Office Receptionist works as a team and is principally responsible for the first contact with patients to assure optimal patient flow.

KEY ACCOUNTABILITIES:

1. Provide excellent customer service to visitors, patients, and staff in person and on the phone.
2. Manages patient registration and eligibility of insurance.
3. Connecting the uninsured and underinsured with enrollment services.
4. Manages behavioral health/medical appointments and providers schedules.
5. Collect and process accurate payments from individual patients.
6. Supports the organization as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Excellent customer service skills with the ability to meet the public tactfully and courteously answering questions in-person and over the telephone, communicating effectively with all segments of the community.

2. Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Medicare.

3. Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, and typing.

4. Knowledge of computer essentials, such as Microsoft Office (Excel, Word, PowerPoint and Outlook).

5. Able to use medical Electronic Health Records: Nextgen.

6. Knowledge of privacy and confidentiality policies and regulations.

7. Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.

8. Ability to multitask in a fast-paced environment while remaining calm and collected.

9. Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.

10. Ability to confirm private insurance benefits and determine associated co-pay requirements.

Possess a positive attitude.

Qualifications

QUALIFICATION/EXPERIENCE/REQUIREMENTS:

1. High school diploma required. Associate degree preferred.
2. A minimum of three years of combined experience in customer service, patient registration, or other direct care medical/behavioral health experience required.
3. Bilingual in Spanish is preferred.
4. Must always be professional in demeanor, dress, and presentation of person and materials produced by this organization.
5. Must be dependable, punctual, reliable, relate well with others, and able to meet deadlines.
6. Must understand the Native American community and culture and experience working with people from diverse ethnic groups and various backgrounds.
7. Must be able to work with confidential information and materials without betraying the trust of client/family and NATIVE HEALTH.

Standard Employment Requirements:

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.