Benefits:

401(k)

Company parties

Flexible schedule

Paid time off

Training & development

Step-By-Step Behavioral Health Services, LLC is a community-based behavioral health organization committed to providing compassionate, high-quality mental health services to children, adolescents, adults, and families. Our mission is to increase access to care, strengthen families, and support emotional wellness through ethical, client-centered practices.

Pay: $16–$18 per hour (based on experience) Schedule: Monday–Wednesday | 9:00 AM – 3:00 PM (18 hours/week) Location: On-site (community behavioral health setting)

We are seeking a reliable and detail-oriented Behavioral Health Operations & Access Coordinator to support the daily administrative and intake operations of our Behavioral Health Department. This part-time, hourly role is crucial in ensuring timely access to services, facilitating smooth coordination with insurance companies, and providing strong support to clinicians and families.

Key Responsibilities

Manage behavioral health intakes and referrals

Conduct initial screenings and collect demographic, consent, and insurance information

Schedule intake appointments and manage waitlists

Verify insurance eligibility, benefits, and authorization requirements

Communicate with insurance companies and managed care organizations

Submit and track prior authorizations and reauthorizations

Maintain accurate client records in the electronic health record (EHR) system

Coordinate referrals with schools, hospitals, probation, and community partners

Ensure HIPAA compliance and confidentiality

Serve as a primary point of contact for clients, families, and staff

Perform other duties as assigned

Qualifications

Required:

High school diploma or GED

Experience in healthcare, behavioral health, or social services

Strong organizational and communication skills

Ability to handle sensitive information professionally

Preferred:

Associate’s or Bachelor’s degree in a related field

Experience with Medicaid and managed care insurance

Familiarity with intake, referral, or authorization processes

Why Join Us

Consistent weekday schedule

Meaningful work supporting mental and behavioral health services

Collaborative, mission-driven environment

Opportunity to grow within community behavioral health

Benefits:

Part-time, consistent weekday schedule

Flexible unpaid time off with advance notice

Paid training and onboarding

Supportive, mission-driven environment

Paid holidays when they fall on a regularly scheduled workday