Job Description
GENERAL SUMMARY:
Under the direction of the Registered Nurse, and in accordance with established policies, procedures, guidelines, and patient care plans, the Behavioral Health Technician performs a variety of direct patient care activities for patients with addiction, behavioral problems, or mental health conditions. This role is essential in providing compassionate, therapeutic support while maintaining a safe and structured environment that promotes patient recovery and wellbeing.
KEY RESPONSIBILITIES:
- Provide direct patient care activities including assistance with activities of daily living (ADL), personal hygiene, grooming, and meal support for patients with addiction, behavioral health issues, or mental health diagnoses.
- Establish and maintain positive, therapeutic interactions with patients by demonstrating empathy, active listening, and genuine concern for their wellbeing and recovery journey.
- Create and maintain a safe, clean, and structured therapeutic environment that supports patient dignity, comfort, and psychological stability while adhering to all safety protocols and infection control standards.
- Monitor and observe patient behavior, mood changes, and emotional responses, documenting observations accurately and timely in patient records and communicating significant changes to the Registered Nurse and treatment team.
- Assist patients with coping strategies, grounding techniques, and de-escalation methods during periods of emotional distress or behavioral challenges in a calm and supportive manner.
- Implement behavioral health interventions as directed by the clinical team, including therapeutic activities, group support facilitation, and recreational programming that promotes patient engagement and recovery.
- Respond promptly to patient requests and concerns, providing reassurance and support while escalating complex issues to nursing staff and management as appropriate.
- Collaborate effectively with interdisciplinary healthcare providers including nurses, physicians, counselors, and social workers to ensure coordinated, quality, and safe patient care.
- Maintain accurate and detailed documentation of patient interactions, behavioral observations, interventions provided, and patient responses in accordance with facility standards and regulatory requirements.
- Notify the manager and clinical leadership of any significant patient care issues, safety concerns, behavioral incidents, or changes in patient status that may impact treatment planning.
- Assist with patient admissions and discharges, including orientation to the unit, explanation of facility policies, and support during transitions in care.
- Maintain confidentiality and HIPAA compliance in all patient interactions and communications.