Job Description

The primary responsibilities of this position will be providing quality care for families requesting information or services in our Care Department. A thorough understanding of the company, our philosophy, and our services is required for this individual to be an effective one-stop service for our clients. We are looking for someone with high energy that can provide excellent customer service in a warm, inviting way and have the ability to empathize and provide hope to those in need. This is a highly visible role in the company and you will be required to be polished, professional and personable over the phone and through email as you are a representative of our company. This is a Temp (6 months) Full-time non-exempt position, and you will be eligible for overtime.

Their responsibilities includes but is not limited to:

• Answer calls in a warm manner and forwarding/taking messages for the Care Manager/Liaison
• Possess an in-depth understanding of our company's vision and services to provide the best customer service to our current and prospective clients
• Assist the Care Liaison with Client Onboarding by creating profiles, following up on agreements etc.
  
• Update report tracker and Google Calendar
• Proactively assist our internal customers (BHW staff) and clients
• Assist the Care Manager with Credentialing of all licensed individuals 
• Communicate effectively in writing, verbally, and via telephone, with all levels of personnel and visitors and input and retrieve computerized data
• Audit Service Dashboards 
• The schedule will be Monday - Friday from 8:30 am to 5:00 pm