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Scheduling Assistant

Behavioral Health Works, Inc.

Scheduling Assistant

Anaheim, CA
Full Time
Paid
  • Responsibilities

    Job Description

    The primary responsibilities of this position will include the overall coordination of client and field staff schedules. This includes but is not limited to: Calling clients and therapists, locating substitute therapists, tracking client cancellations and service hours, addressing employee vacation requests, updating summary sheets, connecting staff to clients and authorization codes on billing website, assisting Clinical Managers in creating program binders and materials. The Service Assistant is expected to communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and visitors and input and retrieve computerized data. 

    This position requires an individual with the ability to appropriately interact with clients, visitors, funding sources and other BHW staff members. The Service Assistant is a highly visible role in the organization and it is imperative that the incumbent be professional and punctual. This position is Full-time Monday-Friday from 8:30 am to 5:00 pm and occasionally on the weekends. The position is non-exempt and eligible for overtime.

  • Qualifications

    Qualifications

    Required

    1. High School Diploma or GED
    2. Strong organizational and prioritization skills; ability to communicate effectively utilizing both written and verbal skills
    3. Ability to effectively present information one-on-one and to small groups
    4. Previous experience with customer service over the phone

    Preferred

    1. Bachelor’s Degree in Psychology, Special Education, Child Development or Applied Behavior Analysis
    2. Previous work experience with staffing for Regional Center and/or insurance based services

    Additional Information

    COMPANY CULTURE

    CARES: BHW highly values its employees; they are a significant part of our culture. We compensate well and offer attractive benefits, but that’s not the main reason why our culture thrives. We believe it’s because we hire the right people through our CARES hiring philosophy. We’re always looking for talented people who display the following qualities: Creative, Adaptable, Resourceful, Exceptional, and Synergistic.

    ABILITY TO GROW

    BHW is proud to have been named to Inc. Magazine 5000 Fastest Growing Private Companies. This tremendous growth has allowed BHW to expand its practice to now serve individuals and families in multiple locations. With this growth, BHW staff at all levels have a great opportunity to further their career by moving directly through BHW’s industry-leading career path.

    BENEFITS

    • Health: 1) All employees are eligible for dental, vision, and chiropractic coverage with the company. 2) Full-time employees are eligible for medical coverage
    • 401K Plan: BHW offers a generous 401K package with employer matching for eligible employees
    • Technology: Tablets are provided to staff as needed
    • Sick Days: All employees are eligible for sick days in accordance with state law
    • Supervision: Employees may be eligible to accrue BCBA, BCaBA, MFT, or Psychologist supervision hours under the direct supervision of one of our licensed or certified staff
    • Paid Trainings: BHW offers paid trainings for employees at all staff levels
    • Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in courses and take advantage of discounted tuition with all of our affiliated universities. Partners include: National University, California Southern University, & Vanguard University
    • Competitive compensation package: BHW prides itself on offering an industry-leading compensation package for all eligible employees

    _BHW does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). All employees must complete and pass a background check and show proof of immunization. _