Job Description

Job description

We are seeking a full-time direct hire Tech Support candidate to add to our growing team in Northville! The pay range for this role is $21.00-$25.00 per hour, based on experience.

You drive by (or through!) car washes every day, but have you ever thought about where they are made? That’s what we do! Belanger, Inc. is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. Excellent benefits package provides employees medical, dental, and vacation eligibility on their first day of hire. Benefits also include company paid life insurance and 401K matching of up to 3.5%.

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Provide technical support via telephone and in person to distributors and customers.
• Resolve technical issues and provide ongoing assistance with machine problem diagnosis in a professional and respectful way.
• Provide on-call after-hours assistance on a rotating basis to distributors and owners.
• Log all details of calls into database for tracking analysis.
• Conduct training for new and existing distributors, service technicians and customers.
• Create and develop training standards for Belanger products.
• Travel to customer sites to troubleshoot and resolve equipment problems.
• Provide on-site domestic and international distributor installation assistance.
• Evaluate sites as requested to ensure installations are completed per contract specifications for major oil accounts.
• Check sites to ensure field upgrades and product alerts have been implemented, and that preventive maintenance has been performed; provide feedback to Sales personnel regarding the quality of work performed by distributor technicians.
• Communicate service, training, and quality issues raised by site managers and owners from the field.
• Act with a sense of urgency, professionalism, and ownership with internal and external customer questions.
• Assist the Parts Department with failure diagnosis, returned goods authorization, warranty replacement and order entry.
• Handle Engineering Change Requests from problem definition to solution, including design, detailing, and basic engineering analysis.
• Support R&D efforts by providing design input and participating in the design process through team participation.
• Participate in the design verification process with both in-house and field-testing.
• Support the rollout of products and provide performance feedback to the Lead Designer or Project Leader.
• Learn the technical service requirements of new products and existing product undergoing significant change.
• Service local machines used by R&D.
• Assist with updating and creating service manuals as needed.
• Support Belanger quality policy as a leader in providing cutting-edge technological advances in car wash equipment and car wash systems.

SUPERVISORY/MANAGEMENT RESPONSIBILITIES:

• Not applicable.

EXPERIENCE REQUIREMENTS:

• A minimum of two years’ experience in technical services or related area is required.
• Experience with machinery assembly is preferred.
• Advanced working knowledge of electronic controls, pneumatics, plumbing, and pumps is preferred.
• Strong analytical and troubleshooting skills are required.
• Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel and Access.
• Must be able to work independently without direct supervision both within the facility and while at job sites.
• Must possess excellent verbal, written and interpersonal communication skills.
• Professional telephone etiquette is required.
• Must possess a valid driver’s license and must be able to travel domestically and internationally.
• Must present a professional demeanor and represent Belanger professionally at all times.
• Equivalent combination of education and experience may be considered.

QUALITY RESPONSIBILITIES:

• Identify and record any problems relating to the product, process and quality system.
• Initiate, recommend or provide solutions through designated channels.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment like telephone, personal computer, reports and files. The employee will also be exposed to normal conditions of a manufacturing facility and wash bay. The employee will be regularly required to sit and talk or hear. The employee will be required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and climb or balance and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will frequently lift, carry or otherwise move and position objects up to 30 pounds, and occasionally up to 75 pounds. When working on machinery, employee will bend, stoop and crouch on a regular basis and constantly move about to coordinate work. The employee is required to regularly set up, adjust, assemble, control, test and operate machinery. Performing tasks while on a ladder may be required. Ability to operate a fork-truck or man-lift may be required

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales ocarces around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Company Description

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com. Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.