Your Role: Role model a positive work environment with guests and fellow team members. Works quickly, completing job expectations that assists in the restaurant achieving their goals. Your Responsibilities People First: - Has a positive, upbeat attitude and makes new people feel welcome - Demonstrate teamwork by helping fellow team members without being asked - Bring any concerns to the managers attention - Take feedback and respond well to the managers' coaching and support Guest Focus: - Greet every guest with positive interactions - Role models of Premier guest satisfaction - Show passion for the guests - Know how to handle guest complaints Premier Operations: - Comes to work neat, clean, properly groomed, always wearing the correct hat, apron, pants and slip resistant shoes - Follows all safety, food safety and cash procedures - Reports to work on-time and for scheduled shifts - Delivers quality food to guests within speed guidelines Service Champion: You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment. Food Champion: As a Food Champion, you are responsible for using the correct tools to prepare, build and present perfect food, serving food that meets our quality standards, maintain a clean, neat and well-stocked area so you are ready to serve guests and deliver quality products within company standards for speed. You must have good personal grooming and good communication skills, be able to stand for 8 hours and lift 35-50 pounds, and use motions that entail pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Shift Leader People First and Development: - Make new people feel welcome and know the team personally - Regularly recognize and show appreciation for the team - Provide positive and upbeat culture, by motivating the team to take pride in their shift - Diffuse and handle conflict situations to reach a resolution - Hold individuals accountable for their performance while inspiring them to achieve restaurant goals Guest Focus: - Ensure your team is delivering excellent guest satisfaction - Resolve dissatisfied guests positively and quickly - Ensure team is in clean, neat and appropriate uniforms - Personally demonstrate that guests' needs are the highest priority - Utilize tools and systems to ensure team is providing PREMIER guest service