Job Title: Bell Staff

Department: Front Office

Reports To : Director of Front Office

FLSA Status: Non-Exempt

Summary: Responsible for handling baggage for travelers at transportation terminals or for guests at hotels or similar establishments by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Transfers luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.*
• Supplies guests or travelers with directions, travel information, and other information such as available services and points of interest.*
• Receives and marks baggage by completing and attaching claim checks.*
• Greets incoming guests and escorts them to their rooms.*
• Assists physically challenged travelers and other guests with special needs.*
• Acts as part of the security team at transportation terminals, hotels, or similar establishments.*
• Delivers messages, room service orders, and runs errands for guests.*
• Explains the operation of room features such as locks, ventilation systems, and televisions.*
• Maintains clean lobbies or entrance areas for travelers or guests.*
• Transports guests about premises and local areas, or arrange for transportation.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software and spreadsheet.

Education/Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Oral and written communication skills
• Professionalism

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and reach with hands and arms. The employee is frequently required to taste or smell. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

he noise level in the work environment is usually moderate.