Hotel Bellman Purpose for the Position: Provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. Essential Responsibilities: Transport and storage of guest luggage, assistance with guest packages. Use friendly, fun and appropriate expressions when addressing guests. Be fully acquainted with the different points of interest within the surrounding area of the hotel. Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests. Ensure the delivery of parcels, mail, and special deliveries to guestrooms. Follow-up with guest complaints to ensure that any problems are resolved. Call taxi and/or shuttle for guests as needed. Assist, retrieve and load luggage for guests. Notify the Front Desk and Guest Services of VIP arrivals whenever possible. To do this kind of work, you must be able to: Must want to make people smile. Must have strong communication, presentation, training and organizational skills. Maintain a professional business appearance, attitude, and performance. Must be able to work a flexible shift schedule, weekends & holidays. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.