Job Description

Embark on a dynamic role as a Bellperson, where your warmth and efficiency will be the first and last impression for our guests. As the ambassador of hospitality, you'll go beyond transporting luggage, creating a welcoming atmosphere and ensuring a smooth transition into the exceptional experiences that await them.

• Assist guests with the transportation of luggage to and from their rooms, ensuring a seamless and efficient process.
• Provide a warm and welcoming greeting to guests upon arrival, creating a positive first impression and offering assistance as needed.
• Arrange for transportation services, such as taxis or shuttles, and provide information on local attractions, dining options, and other amenities.
• Receive and deliver packages, mail, and other items for guests, ensuring secure and timely handling.
• Act as a communication link between guests and various hotel departments, facilitating requests and ensuring effective coordination of services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Proficient in English (verbal & written).
• Prior experience in customer service an asset
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to work a flexible schedule, which may include evenings, overnight, weekends and holidays

Physical Demands:

• Constant standing and walking throughout shift
• Frequent kneeling, pushing, pulling, lifting
• Frequent lifting and carrying up to 50 pounds

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V