Job Description

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

include the following:

• Assist all guests during and throughout their arrival and departure.
• Maintain cleanliness, safety and order in all of his/her work areas.
• Insure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
• Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
• Maintain open lines of communication with all other hotel departments, especially the Director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
• Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner
• Coordinate Golf Club movements
• Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
• Assisting with replacing propane at the fire-pits
• Covering up the fire-pits and outdoor furniture during inclement weather
• Ensure the outdoor furniture is neatly arrange and organize.
• Assisting with all & any food service items & other equipment being returned to their respective departments
• Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
• Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
• Immaculate grooming
• Able to lift 30 pounds and to walk up and down 3 flights of stairs

Hourly rate $20.00

Qualifications

** QUALIFICATIONS** __

• The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights
• Customer service experience a plus
• Excellent written and verbal communication skills
• Have a clean valid CA divers licens

.Hourly rate $20.00

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.