Job Description

The Travel Trade Support Executive, Corporate Events & Incentive Groups - North America is responsible for supporting the North American team of Account Managers and Account Directors in Groups Sales who manage accounts in the Corporate Events, Meetings, Incentives and Associations and Conference segments, through timely and accurate delivery of a series of administrative tasks.

The role is also responsible for preparing crafted proposals and offers for groups quotes as directed by the managers, keeping in constant contact with the Customers to follow progress of all groups negotiations, and updating OSC and all account management systems with up to date and accurate information about productivity and account performance.

The role is also required to have regular communications with the sales teams at property level, to ensure the information included in the Groups proposals is always current and personalized.

The purpose of this role is to alleviate the administrative burden from the above property sales teams, allowing them to effectively concentrate on business development and revenue generation. Another important purpose of this role is a personal contribution to enhance the overall Customer experience by minimizing the time elapsing between a Customer request and the elaboration of a personalized answer.

MAIN DUTIES AND RESPONSIBILITIES:

GROUPS PROPOSALS

• Prepare quotes and detailed offers for all groups leads as directed by the Account Directors and Account Managers
• Distribute quotes and proposals to Customers and keep track of every detail through regular updates on OSC and all internal documents for revenue generation tracking
• Track option dates and support Account Directors and Account Managers with communications to Customers during the negotiation process
• Prepare Groups Contracts on behalf of Account Directors and Property DOS for all confirmed groups

DATABASE MANAGEMENT

• Maintain accurate and up to date Account and Contact data in OSC as directed by Account Directors / Managers
• Update sales activities in OSC as directed by Account Directors / Managers

PRODUCTION AND SALES REPORTS

• Produce and analyse monthly and quarterly production reports as required by Account Directors / Managers, with proficient and proactive use of all available Account Management and Business Intelligence tools (OSC, Tableau, Pipeline Tracker, Groups Drumbeat, etc.)
• Process supplier invoices through Workday and keep track of expenses related to sales activities carried out by Account Directors / Managers and monitor year-to-date expenses are in line with budgeted funds

PRODUCT KNOWLEDGE

• Be constantly informed of all latest Belmond products news, offers, promotions, etc.
• Provide sales teams with access to the most current presentations, collateral for every Belmond product through Info Hub and every other available source of information

CUSTOMER EVENTS

• Assist Account Directors/Managers in organizing, planning and executing all Customer events, including roadshows, trade shows, sales missions, and inbound sales trips for property-based sales directors.
• Assist in setting up and managing WebEx product training sessions for both property-based sales directors and above property account directors / managers
• Support Account Directors/Managers with the organization and delivery of virtual Customer sales events and presentations
• Manage invitation process to all sales events, RSVPs, follow-ups, and all administrative communications to Customers and Property-based sales team on behalf of Account Directors/Managers

General

• Process supplier invoices through Workday and keep track of expenses related to sales activities carried out by Account Directors / Managers and monitor year-to-date expenses are in line with budgeted funds
• Complete any additional task that is directly related to increase the team of Account Directors/Managers productivity and efficiency as directed by the Divisional Director of Sales or the VP, Global Sales.
• Serve as out-of-office backup for Account Directors/Managers when they are travelling on business
• Attend and actively contribute to regular sales meetings
• Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets, properties and account performance.
• Assist Account Directors and Account Managers in maintaining a clean database of all their owned accounts and contacts, with all sales activities promptly logged into OSC.
• Prepare all production, account management and other sales reports as requested by the direct manager.
• Protect security and confidentiality of all guests, customers, employees and Company information.

REQUIREMENTS

• Bachelor's Degree or equivalent
• Minimum of 2 years in office environment
• Exceptional customer service skills
• Computer proficiency with a strong emphasis on Microsoft Office applications
• Exceptional time management skills
• Excellent written and oral communication skills
• Excellent social media skills, especially with Instagram
• Highly motivated
• Strong organizational skills
• Ability to work in home office environment

BENEFITS

Belmond provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers 401(k) retirement savings plan, paid vacation and holidays.