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Entry Level Customer Service Representative

Belmonte & Co

Entry Level Customer Service Representative

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    RESPONSIBILITIES

    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    SKILLS

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school degree

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Weekend availability
    • Day Shift

    Company Description

    Belmonté & Company is a full-service marketing firm specializing in promotional advertising and customer acquisition. Our primary focus is to always treat your brand like our own and represent it accordingly. Belmonté & Company was founded by Allan Ugarte and Jessica Garcia-Ortega. They originated their marketing journeys separately in Arlington, TX. However, when the opportunity presented itself to expand the headquarter company, they decided based on their values a partnership would be mutually beneficial and decided to open a firm in Reno, NV. With increased numbers and opportunities, our portfolio has continued to expand leading us to take over new territory in Grand Rapids, MI. If you're looking to take your company to the next level, look no further, you've found the most motivated team dedicated to bringing you there!