SERVICE MANAGER

Attention all Service Managers! We are recruiting on behalf of a well-established power generation company. Are you looking for something new and exciting, look no further and contact us for more information. You will find more info about the position below.

This management role will be to support the strategic direction of the company through efficient administration of the service team. Areas of accountability include but may not be limited to management of the service department team members including day-to-day supervision, training, health & safety, and customer service interactions, reports and repairs. This role is expected to provide the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

RESPONSIBILITIES

Service Management:

• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Resolves service problems and improves current service methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Technical Training:

• Conduct individual and team skills gap analysesDevelop technical training plans for all levels (beginner, intermediate and advanced)
• Performance reviews of all technical staff
• Coordinate vendor-related trainings, including presentations of new features and simulation activities in a demo environment
• Ensure all new hires undergo basic technical training
• Liaise with industry experts and organize workshops and classroom-style training
• Measure improvements in employees’ job performance at the end of each training segment
• Gather feedback from trainees and internal/external trainers and recommend suggestions to the learning process

Health & Safety:

• Developing and executing health and safety plans according to legal guidelines
• Preparing and enforcing policies to establish a culture of health and safety
• Evaluating practices, procedures and facilities to assess risk and adherence to regulations
• Conduct training and presentations for health and safety matters and accident prevention
• Monitor compliance to policies and laws by inspecting employees and operations
• Inspect equipment and machinery to observe possible unsafe conditions
• Investigate accidents or incidents to discover causes and handle worker’s compensation claims
• Recommend solutions to issues, improvement opportunities or new prevention measures
• Report on health and safety awareness, issues and statistics

APPLICATION PROCESS

We are currently interviewing candidates for this position. If your experience matches the description above, submit your resume by clicking on the “apply” button below. We will contact all eligible candidates for a face-to-face interview with one of our representatives. If you have any questions about this position, please don’t hesitate to contact Emily Merkel at 504.201.5570.

If your profile does not match this job description, we still encourage you to reach out to one of our representatives, so we can learn about your professional aspirations for future job openings.

Bemana provides recruitment services to companies in the power industry while also helping job seekers advance their careers with companies that share their values. Through a rigorous selection and interviewing process, we are focused on growing companies with employees that are committed to their mission and passionate about their products and services.

Welcome to Bemana and we look forward to getting to know more about you.