Accounts Receivable Associate - BenchMark Physical Therapy - Birmingham, AL
The Enrollment Partner Advocate is responsible for the support of IDEMIA’s Partner Enrollment Center Network across a designated region. The Partner Advocate is to work individually to address the Partners inquires and cross-departmentally to help identify areas needing additional support. The Partner Advocate is responsible for overseeing operational activities that can be completed remotely such as, but not limited to, supply ordering, submitting candidates into the Vetting and Credentialing process, forwarding payment questions to applicable department, etc. In this role, the Partner Advocate shall establish a working relationship with the Partner throughout the lifecycle of the partnership and will engage with the Partner on Operational (day to day) items. The Partner Advocate will support the regionally based Operations Team members and will have a supporting role in representing Partner’s challenges to the Team and becoming the voice of the partner. The Advocate will be a staffing liaison between the Partner and Credentialing, and supporting the day to day needs of a Partner.
ESSENTIAL JOB FUNCTIONS (INCLUDES BUT IS NOT LIMITED TO):
Respond to inquiries and service requests that are handled directly or forwarded to the appropriate Operations contact
Escalate, monitor, and close out escalated inquires related to day to day issues
Provide superior customer service from for the full life cycle of the Partner’s inquiry
Help sustain team metrics around call wait times, email response times, and time to close out escalated inquires
Submit Enrollment Center closures
Approve business-related expenses and supplies
Ensure staffing levels are met and participate in on-boarding of new EAs for operational Partners
Identify and report problems relating to Customer Satisfaction and Operational Performance
Assist in the collecting of feedback on Partner Satisfaction
Occasional support outside of regular operating hours
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Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Required Skills
Required Experience
Bachelor’s degree in Business or a related field, with a minimum of 2 years related experience, or a combination of education and experience that would enable performance of the full scope of the position.
Previous experience working with biometrics preferred
Ability to travel as required, with the ability to prepay all travel expenses personally and receive reimbursement 5 – 10 business days later
Ability to meet/obtain all required security credentials and training requirements to operate propriety software/systems located within assigned territory
TRAVEL REQUIREMENT:
Travel requirement, such as:
WORKING CONDITIONS:
PHYSICAL DEMANDS:
MUST BE ELIGIBLE TO WORK IN THE U.S.
IDEMIA is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.