Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona.  IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs.  Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.

In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Summary

A Counter Manager is responsible for managing every aspect of the branch function in counter sales while exhibiting efficiency in budgeting, inventory control, profit maximization, customer satisfaction, and growth in market share.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• Direct and supervise the sales activities of counter personnel

• Supervise and manage all activities of the the counter team

• Control and monitor inventory levels for the Will Call Counter

• Train new and current employees on counter sales process

• Develop and maintain good customer, vendor and co-worker relationships

• Multi-task and continually prioritize tasks to be completed throughout the day

• Solve any issues or problems the counter team or will call counter team may face

• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette.

• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility.

• Recommends additional products related to customer needs.

• Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.

• Resolves customer order problems and complaints promptly.

• Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

• Other duties as assigned.

 Supervisory Responsibility, work environment and physical demands

• This position has some supervisory responsibility.

• This position works in a normal office environment as well as a warehouse environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. while working in the office.  The noise level in the warehouse environment is usually moderate and temperature can change based on the season.  This position also requires frequent travel to customer sites, which can be in a variety of environments including outdoor with inclement weather.

• Work is sedentary in nature, but may require standing and walking for up to 60% of the time.

• Work can involve the operation of forklift, equipment such as pallet jacks and climb ladders; bend, stoop, lift and move objects weighing up to 50 pounds.

Required Skills

Through previous background and experience, the candidate must be able to demonstrate, with or without an accommodation:

While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Operate Forklift, equipment such as pallet jacks. Climb ladders, Squatting-Bending.

Required Experience

• High School or GED • 5-7 years industry experience – product, sales, purchasing, project, and/or warehousing • 2-3 years supervisory/training experience • Proven leadership and organization skills • Able to problem solve • Good and dependable mathematic, verbal, and written communication skills • Able to lift up to 50 lbs. on regular basis; up to 70 lbs. occasionally • Reliable, responsible, and a great work ethic

Through previous background and experience, the candidate must be able to demonstrate, with or without an accommodation:

While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Operate Forklift, equipment such as pallet jacks. Climb ladders, Squatting-Bending.