POSITION SUMMARY:

The Service Technician IFR is responsible for in-house and in-field service programs, including fire extinguishers, fire detection/suppression systems, respiratory service, air pacs, and instrumentation on which he/she has been properly trained.  The incumbent continually maintains the latest repair techniques for service equipment and, where appropriate, advises the proper salesperson of the condition of the equipment serviced as well as any potential customer requirements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Include the following. Other duties may be assigned)

• Actively supports the Company’s Quality process to achieve total satisfaction of external and internal customer’s requirements, striving for error-free work.
• Responsible for repairs to all equipment requiring service from the customer.
• Contacts customer on repairs that require estimates.
• Organizes and maintains current inventory keeping an adequate level of replacement parts on hand and advises Service Manager of upcoming inventory requirements.
• Maintains records of all repairs received in-progress work and completed work.
• Picks up and delivers repairs to the customer facility when necessary.
• Prepares all work orders relating to a repair job, including repair times and submits this information into the system.
• Ensures that all rental, demo and service center equipment is in good working condition.
• Performs all work necessary for the hydro testing and re-filling of cylinders.
• Completes all required inspection reports as mandated by regulatory agencies, D.O.T., OSHA, etc.
• Ensures that all internal paperwork is completed properly for invoicing purposes
• Interacts with customers and promotes positive customer relations.
• Assists in maintaining and promoting a safe working environment for all Vallen associates.
• Contributes to team efforts to improve the organization’s efficiency and effectiveness as a participant in team building and group problem solving sessions.
• Strives for continuous improvement by offering suggestions that could improve the process, procedures or safety.

QUALIFICATIONS:

       EDUCATION AND/OR EXPERIENCE: 

• High School or GED, 2+ years college preferred.
• Preferable 1-2 years experience in refinery safety, maintenance, or storeroom management.

        PREFERRED (NOT REQUIRED) CERTIFICATIONS AND/OR TRAINING:

• Minimum 1 Certification (manufacturing/state) in a fire protection related field
• NICET II + 3-5 years exp or
• Fire Alarm & Ext A +3-5 yrs exp or
• WBS Construction 3-5 yrs exp
• CDL, or experience hauling trailers. 
• Operating/Maintaining compressors and pumps
• TWIC Card

REQUIREMENTS:

• Experience in the maintenance, repair and service of fire extinguishers, fire detection/suppression system, respiratory equipment, air pacs, and instrumentation is required.
• Ability to repair and service equipment sold by Vallen.
• Current Motor Vehicle License with good driving record
• Commercial Drivers License required if carrying loads of hazardous materials
• Proficient with hand tools.
• Able to complete repairs and maintenance of equipment in a timely and accurate manner
• Able to provide assistance, advise and training to Vallen associates and plant personnel.
• Assist warehouse personnel with order fulfillment if needed.

WORK ENVIRONMENT (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

• Working conditions will vary but generally service work is performed inside buildings which have regulated temperatures, and low level noise levels.
• Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Occasional lifting of items weighting a maximum of 75 pounds
• Bending, climbing and stooping as needed for access of equipment to repair and service

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ABOUT VALLEN

Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety, and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.

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WHAT ARE THE BENEFITS?

401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a definitive career path.

EOE M/F/DISABILITY/VETERAN

Required Skills Required Experience

• Demonstrates commitment to PIH Health’s philosophy of care, values, mission statement and organizational culture.
• Excellent clinical skills in the management of Palliative and Hospice patients. Maintains continuity of care of selected patients, ability to identify, monitor, and follow selective high risk patients ensuring high quality care, excellent care coordination, effective cost management, and superior clinical outcomes.
• Demonstrates knowledge and understanding of the End-of-life continuum and the benefit PIH Health provides within the integrated delivery system.
• Experience in leading the interdisciplinary team in providing pain management, alleviating psychosocial stress, addressing spirit.
• Ability to provide comprehensive patient assessments, evaluate, explain, teach, and problem solve using critical thinking.
• Collaborates with providers in the IDS to coordinate care of patients as requested (emergency, hospital discharged patients, home care, palliative care, hospice care and certain chronic and complex patients as requested).
• Organizational skills and personal leadership qualities including tact and diplomacy, necessary to coordinate all aspects of the program and to integrate the efforts of the hospital, medical staff, program faculty and staff.
• Excellent verbal and written communication skills to communicate with a variety of individuals including physicians, the general public, and employees.
• Ability to solve complex clinical and psychosocial problems to achieve desired outcomes.
• Knowledge of hospital and group practices and procedures as well as laws, regulations, and guidelines pertaining to healthcare.
• Possesses knowledge of Medicare Conditions of Participation; Title 22 regulations of the State of California; Accreditation standards as related to departments under responsibility.
• Ensures compliance in meeting all regulations and standards related to post-acute care and long term care services, Medicare, DMHC and other state, federal and local requirements.
• Collaborates with physicians, staff, LTAC, SNF and IDS leaders to improve integration, continuity of care and efficient management of palliative care and hospice patients.
• Understands potential impacts and consequences of decision making in situations including interdependencies between departments within the enterprise.
• Strong interpersonal and written/verbal communication skills