IDEMIA IS THE GLOBAL LEADER IN IDENTITY AND SECURITY. OUR MISSION IS TO CREATE A SAFE AND SIMPLE FUTURE WHERE IDENTITY VERIFICATION IS INDISPUTABLE, AND ONLY YOU CAN ASSERT YOUR IDENTITY. WE ARE A DISTRIBUTED COMPANY LEVERAGING THE LATEST TECHNOLOGIES TO DELIVER WORLD-CLASS PRODUCTS IN THE PRIVATE AND PUBLIC SECTORS OF FINANCE, TELECOM, IDENTITY, SECURITY, RETAIL, SPORTS ENTERTAINMENT, COMMERCIAL, GOVERNMENT, AND IOT. WE USE A VARIETY OF TECHNOLOGIES AND APPROACHES TO DELIVER QUALITY PRODUCT AND SERVICES TO GOVERNMENT AGENCIES AND TECHNOLOGY COMPANIES. IDEMIA IS A MADE UP OF A GROUP OF 14,000 DIVERSE PEOPLE FROM DIFFERENT NATIONALITIES, SPEAKING OVER 20 DIFFERENT LANGUAGES. TOGETHER, OUR SOLUTIONS IMPACT THE EVERYDAY LIVES OF CITIZENS AND NATIONS. IN THIS EVER-CHANGING WORLD, PROTECTING YOUR IDENTITY IS PARAMOUNT. JOIN THE TEAM THAT IS ENSURING ONE PERSON- ONE IDENTITY.
JOB SUMMARY:
The Associate Partner Account Manager is a Strategic Partnerships relationship support role that will report to the Sr Manager/Director, Strategic Partnerships. The role is responsible for building and maintaining relationships with strategic partners. These partners are critical, complex, often large, high visibility, strategic, and/or tactically important accounts to the company. The role requires strong communication and collaboration skills across multiple business units combined with a sense of urgency and the ability to work cross-functionally within Idemia. As the single point of contact for these select partner’s and at the direction of the Sr. Manager/Director, Strategic Partnerships, the Associate Partner Account Manager acts as a liaison between the partner and Idemia’s customer service, credentialing, training, operations, deployment or any other internal team needed to deliver superior customer satisfaction. They will support creation of innovative solutions to improve customer service and enhance partner program offerings. Support and assist with implementation and improvement processes, procedures and tools to optimize program effectiveness and efficiencies; achieve desired growth capability and ensure long-term stability and sustainability of partnership.
Examples:
- Work internally to brainstorm ideas on partner cross-sell curriculum.
- Engage, contribute and overall responsibility for delivering annual partner reviews for larger partners
- Potential incentives for increased partner sales leading to increased revenue and performance
- Establishing a reporting structure both internally and externally on partner activities and trends
ESSENTIAL JOB FUNCTIONS (INCLUDES BUT IS NOT LIMITED TO):
- At the direction of Director, Strategic Partnerships, support development of assigned partner relationships by meeting with the partner Point-of-Contact and partner sites on a regular basis. Acts as the partner advocate and trusted advisor to the partner.
- Supports customer satisfaction initiatives in conjunction with operations, deployment etc. Example: Develop partner satisfaction surveys for continuous customer improvement
- Attend partner/stakeholder meetings as needed; requirements collections, special arrangements, changes, etc.
- Provide regular internal and external communication to stakeholders such as communicating location changes, notices, enhancements, outages, etc.
- For assigned partners, act as the single point of contact and assume accountability and responsibility for escalation of issues to appropriate departments and personnel
- Support growth of partners and assist with on-boarding activities such as contracting, credentialing, & deployment. This portion will be in conjunction with the partner procurement team.
- Provide program expertise to sales team in a collaborative fashion to enhance Idemia’s sales and Request for Proposals efforts
- Contribute strategic sales expertise to develop opportunities and grow revenue
- Assist Sr. Leadership to identify and develop partner program enhancements.
- Support partner projects and deployments by leading and coordinating project activities, deliverables and timelines across a matrixed organization.
- Work in conjunction with cross-functional teams such as Deployment, to create, maintain and present analysis and reports to management which document project progress, status, timelines and risks.
- Support development and maintenance of financial and non-financial metrics to measure partner performance, partner service capabilities, and partner management capabilities.
- Manage relationships and expectations of internal and external stakeholders and cross-functional teams to successfully complete desired goals and objectives.
Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Required Skills
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong communication, interpersonal and presentation skills
- Advanced knowledge of Microsoft Office Suite – Word, Excel, Outlook, PowerPoint required
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to quickly determine critical issues
- Ability to manage multiple priorities in a fast-paced environment
Required Experience
QUALIFICATIONS, EDUCATION AND EXPERIENCE:
- Undergraduate degree in Business or Marketing with a minimum of 3 years of related experience or a combination of education and experience that would enable performance of the full scope of the position
- Demonstrated partner account management experience
- Strong work ethic and able to work with minimal supervision. Proven ability to build and maintain working relationships with management, team members, colleagues, and external stakeholders
- Experience overseeing aspects of operational and project administration including meeting deadlines, communicating effectively and monitoring progress and risks of projects.
TRAVEL REQUIREMENT, WORKING CONDITIONS AND PHYSICAL DEMANDS:
Travel requirement, such as:
- Ability to travel locally for activities such as meetings, classes, and workshops.
- Must be able to travel occasional by air as needed to attend training, conferences, and related activities.
- Travel as required; should not exceed 50%
Working Conditions, such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical Demands, such as:
- Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
MUST BE UNITED STATES CITIZEN (DUAL CITIZENSHIP MAY BE ALLOWED)
IDEMIA is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.