Benefits Coordinator - Level 1

C

Consolidated Personnel Services

Benefits Coordinator - Level 1

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    Job Title: Benefits Coordinator – Level 1 (Entry Level)

    Department: Benefits

    Reports To: COO

    Position Summary

    Consolidated Personnel Services (CPS), a leading Professional Employer Organization (PEO), is seeking a Level 1 Benefits Coordinator to support our Benefits Department.

    This is an entry-level role focused on accuracy, responsiveness, and foundational benefits administration tasks. The position is responsible for assisting with day-to-day benefits operations, data entry, and employee support while learning core systems and processes.

    Key Responsibilities

    Administrative & Data Support

    • Enter and maintain employee benefits data in internal systems
    • Process routine updates such as new hires, terminations, and changes
    • Ensure documentation is complete and filed accurately
    • Assist with tracking eligibility and enrollment information

    Employee & Client Support

    • Respond to basic employee and client inquiries via phone and email
    • Provide general guidance on benefits enrollment and coverage
    • Escalate complex issues to Level 2 or Lead staff
    • Maintain professional and timely communication standards

    Operational Support

    • Assist with onboarding paperwork related to benefits enrollment
    • Support open enrollment preparation and execution
    • Help coordinate documentation with carriers and vendors
    • Perform general clerical tasks (data entry, document processing, tracking logs)

    Department Support

    • Follow established SOPs and workflows with a focus on accuracy over speed
    • Support team members with administrative tasks as needed
    • Maintain compliance with internal processes and guidelines

    Level 1 Role Definition at CPS

    This role is classified as a Level 1 / Individual Contributor , meaning:

    • Focus is on task execution and accuracy (not decision-making)
    • Work is performed under direct supervision
    • Responsible for own output only , not cross-department coordination

    Growth Path

    This role is designed as a development pipeline position :

    • Level 1 → Level 2 Benefits Coordinator → Lead/Advisor roles
    • Progression based on accuracy, independence, and system mastery

    Why Join CPS

    • 30+ years in business supporting 5,000+ employees
    • Structured training and clear career paths
    • Strong focus on Accuracy, Reliability, and Collaboration

    Qualifications

    Required

    • High school diploma or equivalent
    • Strong attention to detail and accuracy
    • Basic computer skills (Excel, Outlook, data entry systems)
    • Ability to manage multiple tasks in a structured environment
    • Strong communication and customer service skills

    Preferred

    • 1+ years of administrative or customer service experience
    • Experience in HR, payroll, or benefits (preferred but not required)
    • Familiarity with insurance or PEO environments

    Core Competencies

    At CPS, we value team members who demonstrate:

    • Accuracy & Reliability – Consistent, error-free work and strong attention to detail
    • Ownership & Judgment – Ability to work independently and escalate issues appropriately
    • Analytical Thinking – Identify root causes, not just symptoms
    • Collaboration – Partner effectively across departments
    • Continuous Improvement – Suggest process and reporting enhancements

    Performance Expectations

    • Maintains high accuracy in data entry and documentation
    • Responds to emails/calls within expected timeframes
    • Follows processes consistently with minimal errors
    • Demonstrates reliability and willingness to learn
    • Escalates appropriately rather than guessing

    Work Environment

    • Full-time in office position based in Phoenix, with occasional travel to client locations as needed.
    • A collaborative team environment with a focus on client service and professional development.
    • Performance-based growth and advancement opportunities
    • Competitive salary based on experience (aligned with CPS leveling structure)

    Benefits :

    • 401(k) with matching
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Health Savings Account
    • STD, LTD, GTL
    • Paid time off.
    • Hybrid Schedule (after 90 days)

    How to Apply:

    Please submit your resume and cover letter for consideration. We look forward to hearing from you!

    Consolidated Personnel Services Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.