Job Title: Benefits & Eligibility Specialist (UI Adjudicator)
Job Code: AZ 11650
Client: State of Arizona – Arizona Department of Economic Security (AZDES)
Location: Phoenix, AZ (100% Onsite – Local Candidates Only)
Duration: 8 Weeks (Contract-to-Hire Opportunity)
Work Hours: Monday – Friday | 8:00 AM – 5:00 PM (40 Hours/Week)
Work Location: 1789 W Jefferson St., 2nd Floor, Phoenix, AZ 85007
Closing Date: July 13, 2026 @ 4:00 PM
Position Overview
The Arizona Department of Economic Security (AZDES) is seeking a Benefits & Eligibility Specialist (UI Adjudicator) to review applications for public assistance programs, conduct applicant interviews, verify documentation, and determine eligibility for benefits. The ideal candidate will have strong customer service, communication, and interviewing skills, with the ability to work in a fast-paced, onsite environment.
Required Skills
2+ years of Customer Service experience
Strong written and verbal communication skills
High School Diploma or equivalent
Ability to work 100% onsite
Reliable transportation
Strong interviewing, fact-gathering, and problem-solving skills
Preferred Skills
Experience performing Eligibility Reviews
Previous UI or Insurance Adjudicator experience
Public Assistance or Benefits Administration experience
Case Management experience
Key Responsibilities
Review applications for public assistance programs and determine eligibility.
Conduct applicant interviews and gather required information.
Verify application accuracy and supporting documentation.
Follow up with applicants to obtain missing or additional information.
Maintain accurate case records and ensure compliance with program guidelines.
Communicate eligibility decisions professionally and accurately.
Provide excellent customer service while handling sensitive information.
Primary Skills
Customer Service, Benefits Eligibility, UI Adjudication, Eligibility Reviews, Public Assistance, Interviewing, Case Management, Documentation Verification, Customer Support, Communication Skills, Insurance Adjudication, Fact Gathering, Problem Solving, Benefits Administration.